At a Glance
- Tasks: Deliver exceptional customer service and support clients in a vibrant office environment.
- Company: Join a dynamic team at FigFlex Offices in Swindon.
- Benefits: Enjoy 25 days holiday, competitive salary, healthcare, and company events.
- Other info: Full training provided with opportunities for personal growth.
- Why this job: Be the first point of contact and make a lasting impression on clients.
- Qualifications: Strong communication skills and a positive, solution-focused attitude.
Job Profile:
Our reception team play a key role in providing a quality first impression for both FigFlex Offices and for the overall building.
The focus of a receptionist is to provide exemplary customer service and client satisfaction to both current and prospective clients, as well as working alongside the Centre Manager to drive the business, meeting the expectations and requirements of our clients, building tenants and FigFlex Offices.
We are currently looking for a Receptionist to join our successful team in Swindon, in a full time permanent basis.
Role Responsibilities:
Sales and Marketing
- Ability to cover viewings in exceptional circumstance (full training on products to be provided)
- Ensuring full product and service knowledge.
- Actively promoting Additional Services and Short Stay Bookings such as: Meeting Rooms, Co-Working, Connectivity, Catering, Printing, Postage etc.
Customer Service
- Providing a world-class front of house service to both the building occupiers and FigFlex business centre clients
- Involvement in client move in / out procedures and completion of associated paperwork.
- Ability to maintain a professional and customer obsessed culture.
- Ensure preparation and maintenance of all client files / records.
- Handling client enquiries and acting in a timely fashion, overseeing team dealing with day-to-day administration.
- Facilitating the set-up of client’s connectivity and telephony systems, providing support where necessary in conjunction with FigFlex Offices chosen providers.
- Ensuring reception and all communal areas are welcoming, clean and tidy, safe and professional at all times.
- Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully training in the AV equipment to assist clients / customers.
Maintaining Standards
- Ensure all security procedures are always maintained such as Contractor/Visitor Sign In Sheets
- Conducting regular checks of FigFlex Offices and Building areas to ensure well presented and ensuring issues/defects are reported through the correct channel and updates chased until resolved.
- Ensuring consumables are well stocked at all times in FigFlex Offices Business Lounges/Kitchens
- Adhere to all company policies and procedures.
Finance
- Liaise with financial controller for matters relevant to payments.
- Liaising with client / financial controller on invoice queries.
- Check delivery notes against supplier invoices.
- In liaison with financial controller, escalating payments from clients in line with procedure.
- Have an understanding and awareness of business policy / procedure for any non-payment or late payments.
Competencies for the role:
- Excellent communication and interpersonal skills
- Basic knowledge of Microsoft systems (Outlook, Excel, Word)
- Ability to use other computer systems (Technology Within, Qube)
- Positive personality and can-do solution focused approach to problem solving
- Relevant experience in a customer facing role
- Relevant experience in the serviced office or office repletion role highly desirable but not essential
- Ability to work with little supervision and on own initiative.
- Team player and ability to plan, prioritise and implement workload.
Full training will be provided on product/service knowledge and technical aspects of the role.
Company Benefits
- 25 Days Holidays, plus bank holidays
- Modern offices
- Market Competitive Salary
- Company Pension
- Sick Pay
- Company Events
- Healthcare
If you interested in this exciting opportunity and you want to find out more please click 'Apply' and send us your up to date CV.
Receptionist in Salisbury employer: Figflex Offices
At FigFlex Offices, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and satisfaction. As a Receptionist in our Swindon location, you will enjoy comprehensive training, opportunities for career advancement, and the chance to be part of a dynamic team dedicated to delivering exceptional customer service. Our commitment to excellence not only enhances client experiences but also ensures that our employees thrive in a rewarding and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Salisbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Figflex Offices. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Figflex Offices before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Figflex Offices:Your cover letter is your chance to shine! Tell us why you want to work at Figflex Offices specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Figflex Offices!
How to prepare for a job interview at Figflex Offices
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
