Operations Assistant
About the Company
We’re working with an established, family-run business providing commercial solutions to help customers manage essential services, improve efficiency and reduce costs.
The business has built its reputation on providing a reliable, personal service and maintaining strong relationships with both customers and suppliers. Behind the scenes, it’s a friendly, hardworking team where everyone plays their part and people are encouraged to develop.
The company is looking for someone who wants to become part of the team for the long term. There’s a real focus on progression, with opportunities to take on more responsibility and develop your career as you grow with the business. You don’t have to wait for someone else to move on to take your next step; the business is keen to support people who want to learn and progress.
About the Role
This is a varied office-based role that would suit someone who enjoys being organised, is comfortable speaking to people over the phone and wants a stable position where they can develop their skills. Experience in administration or customer service would be useful, but just as important is a positive attitude, a willingness to learn and an interest in building a future with the company.
Key Responsibilities include:
- Providing general administrative support to the operations team.
- Inputting data and maintaining accurate customer records across the CRM system and supplier portals.
- Liaising with customers and suppliers by telephone and email.
- Making outbound calls to check in with customers, ensure everything is running smoothly and provide updates where needed.
- Handling general customer enquiries and directing queries to the relevant people when necessary.
- Keeping customer information and records up to date.
- Monitoring outstanding tasks and following up where required.
- Working towards call-based KPIs and targets while maintaining a good standard of customer service.
- Learning and using the various supplier portals required for the role.
- Supporting the wider team with day-to-day tasks as needed.
What We’re Looking For
- Good communication skills and a confident telephone manner.
- Strong organisational skills and good attention to detail.
- Basic IT skills and confidence using computer systems.
- A friendly, professional approach when speaking with customers and suppliers.
- The ability to manage your workload and keep on top of daily tasks.
- A proactive attitude and willingness to learn new systems and processes.
- Someone who enjoys being part of a team and is happy to get involved.
- A genuine interest in developing their skills and progressing within a business over time.
Previous experience in administration, customer service or a similar office-based role would be beneficial. Training will be provided on the company's own systems and supplier portals.
What's on Offer?
- A 35-hour working week (Monday - Friday 9am-5pm)
- Salary of £24,000 - £26,000
- 36 days annual leave, including bank holidays.
- Option to purchase or sell annual leave.
- Invitation to company annual retreats and R&R weekends.
- Clear progression opportunities through our promotion-from-within policy.
- Full IT equipment provided
Interested?
If this sounds like the role for you then please reach out, we'd love to hear from you. Send your details and CV to recruit@fig-hr.com or call us on 0330 0436 707 for more information.
Operations Assistant employer: Fig HR
Fir Tree Technology is an exceptional employer located in Haverhill, Suffolk, offering a supportive work environment where employees can thrive. With comprehensive training and clear pathways for career progression, team members are encouraged to develop their skills while contributing to innovative vehicle technology solutions. Joining our manufacturing team means being part of a collaborative culture that values growth and quality, making it an ideal place for those seeking meaningful and rewarding employment.
