At a Glance
- Tasks: Install and support TV metering equipment in homes, solving tech issues on the go.
- Company: Join Fifty5Blue, a global leader in media measurement and analytics.
- Benefits: Flexible working, career growth opportunities, and a supportive team culture.
- Other info: Diverse and inclusive workplace that values every background.
- Why this job: Make a real-world impact by helping collect important TV audience data.
- Qualifications: Tech-savvy with strong customer service skills and a full UK driving licence.
The predicted salary is between 27000 - 33000 £ per year.
This is a full-time permanent position, based in the field of your designated region. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.
Overview: At Fifty5Blue, we help BARB (Broadcasting Audience Research Board) measure what people across the UK are watching on TV. We’re looking for a hands-on, tech-savvy Field IT & AV Technical Specialist who enjoys solving problems, meeting people and working out in the field. In this role, you’ll visit panel members in their homes to install and support our TV metering equipment and software, bringing together your knowledge of audio-visual setups, home networks, devices and great customer service. It’s a varied role where no two homes are quite the same, and your work will directly support the accurate collection of important TV audience data.
Key Responsibilities:
- Visit panel members in their homes to install, configure, maintain and remove our TV metering equipment and software across TVs, routers, streaming devices and other connected entertainment systems.
- Get stuck into a wide range of A/V setups, mapping and managing routing profiles across HDMI, SCART, RGB and Composite connections.
- Troubleshoot and resolve technical issues across A/V routing, broadband, home networking and software configuration on Windows, macOS, iOS and Android devices.
- Help panel members feel confident using the equipment by explaining things clearly, patiently and in a friendly way.
- Plan and manage your own daily schedule, appointments, travel and field admin, keeping accurate records of visits, technical activity, mileage and outcomes.
- Look after equipment and stock responsibly, making sure everything is tracked, stored safely and returned promptly when needed.
- Keep your company vehicle clean, organised and ready for the road while travelling across your region to support panel households.
What we are looking for:
- A solid understanding of audio-visual systems, home entertainment setups, broadband routers, Wi-Fi networks and connected devices.
- Confidence troubleshooting across Windows, macOS, iOS and Android devices, with a practical, can-do approach to solving hardware, software and connectivity issues.
- Someone who enjoys working independently, staying organised and managing appointments, travel, equipment and admin without needing close supervision.
- Great communication and customer service skills, with the ability to make technical information easy for non-technical people to understand.
- A reliable, professional and detail-focused approach, especially when working in people’s homes and handling company equipment.
- A full UK driving licence and the flexibility to travel regularly across your assigned region.
Why join Fifty5Blue? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.
Field IT & AV Technical Specialist- Wales employer: Fifty5Blue
Fifty5Blue is an exceptional employer that prioritises employee well-being and inclusivity, making it a fantastic place for those passionate about technology and customer service. With competitive benefits and a supportive work culture, employees have ample opportunities for growth and development while contributing to meaningful projects in the field of TV audience data collection. Join us in a dynamic environment where your skills will be valued and your contributions will make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field IT & AV Technical Specialist- Wales
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Fifty5Blue as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Fifty5Blue and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Fifty5Blue’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field IT & AV Technical Specialist- Wales
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Fifty5Blue, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Fifty5Blue, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Fifty5Blue.
How to prepare for a job interview at Fifty5Blue
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Fifty5Blue offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Fifty5Blue but also helps you get a feel for whether you’d thrive in that environment.
