At a Glance
- Tasks: Engage with panel members and ensure top-notch service while supporting tech visits.
- Company: Join Fifty5Blue, a leading data insights company with a focus on people.
- Benefits: Part-time hours, flexible work environment, and a supportive team culture.
- Other info: Inclusive workplace that values diversity and promotes health and wellbeing.
- Why this job: Make a real difference in understanding media audiences and their relationships with brands.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
It is a Part‑time position – 29.2 hours, 4 days a week, based at Westgate, Hanger Lane. We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in‑depth intelligence into paid, owned and earned media, our global coverage and local expertise enable better understanding of media audiences and their relationships with brands. Fifty5Blue is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else.
Our Panel Service Executives are the key relationship holders between Kantar and our Origin and Screenwise panel members, delivering an excellent level of service and important support to our panel. In the role of Panel Service Centre Executive, you would work closely with our Regional Solution Techs and all other internal teams to ensure a seamless client‑centric service to our Panel.
Tasks & Responsibilities
- Contact panel members to book appointments for our Solutions & Service Techs to visit, either a first‑time installation or revisit.
- Respond to incoming calls from panel members and record the outcome of calls in the contact history database.
- Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Liaise with technicians whilst in panel member homes to perform interactive tests and quality checks.
- Capture information from technicians about the equipment in the panel members homes and update a central database.
- Collaborate with Continuous Improvement (CI) agents to identify and address areas for improvement in the service.
- Provide support on ad hoc projects and initiatives.
- Conduct validation checks to identify any issues with data held against a home that could impact data processing.
- Work with the wider team to ensure SLAs (Service Level Agreements) and project deadlines are met.
Your Profile and Key Skills
- Excellent communication and relationship building skills with internal stakeholders and panel members.
- Polite and professional telephone manner with a positive attitude toward problem solving.
- Proactive and strong self‑motivated team player who is happy to lend a hand when needed.
- Ability to work in a fast‑paced environment with demonstrable experience of working to deadlines.
- Perform tasks efficiently with a high level of accuracy.
- Good organisational and administrative skills with a focus on prioritisation and timely completion.
- Ability to multitask with a flexible attitude to work.
Why join Fifty5Blue?
We pride ourselves on understanding people, and what makes us think and act the way we do. Equality of opportunity for everyone is our highest priority, and we support our colleagues to work in a way that supports their health and wellbeing. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities. We welcome applications from all backgrounds.
Customer Service Executive- Part Time employer: Fifty5Blue
Fifty5Blue is an exceptional employer that prioritises employee wellbeing and inclusivity, making it a fantastic place to work as a Customer Service Executive. With a strong focus on personal growth and development, employees benefit from a supportive work culture that encourages collaboration and innovation. Located in Westgate, Hanger Lane, the company offers flexible part-time hours, allowing for a healthy work-life balance while being part of a leading global data and insights firm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive- Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Fifty5Blue and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Fifty5Blue and let us see your personality shine through!
We think you need these skills to ace Customer Service Executive- Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Fifty5Blue.
Get Familiar with Our Brand:Before applying, take some time to learn about Fifty5Blue and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Fifty5Blue
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Fifty5Blue.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Fifty5Blue will surely appreciate.
