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For Companies At a Glance
- Tasks: Manage client relationships and ensure high-quality communications and deliverables.
- Company: Join Fifty, a pioneering tech company focused on audience insights and media strategies.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and personal development budgets.
- Why this job: Be part of a dynamic team making a real impact in the media landscape.
- Qualifications: Experience in media advertising and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 25000 - 29000 £ per year.
Our Mission
Activating audience insight through unrivalled human understanding, media execution strategies and sustainable technologies.
Our Company
Our pioneering technology is a powerful telescope into human understanding, turning billions of disparate audience data points into vibrant and easy to understand insights. It’s complex data, made actionable for everyone. Unique to us, we join the technologies of audience intelligence and media buying together digitally – within our platform. We understand the unique value of the individual, which is why we aim to create a company structure that welcomes ideas from everyone.
Your Role
This is an exciting opportunity to join our Client Success Team at a time of rapid growth. Supporting large client accounts and ownership of some client accounts, including relationship management. Ensuring the high-quality output of all client communications, presentations and deliverables from you or your wider team. Supporting the creation of account plans (across insights, strategy and media planning) tailored to Fifty's core insights and audience understanding, to achieve the client's goals. Supporting sales on client pitching, proposal writing and/or presentations.
Your Responsibilities
- Client relationship management
- Responsibility for client reporting, proposal writing and communications.
- Develop, grow and retain existing and new revenue streams with your clients.
- Total quality control for all output delivered to you or the team's clients.
- Strategic media development & planning
- Help to develop and shape media execution strategies and plans.
- Briefing our insights and strategy teams/solutions to ensure they are shaped to your clients' needs.
- Execution
- Ensure client dashboards, reporting, and templates are maintained and updated, and that campaign work is executed to the highest standard internally.
- Monitor and ensure client KPIs are tracked, identify issues early, and work with internal teams to find resolutions.
- Supporting the delivery of client reporting, PCAs, QBRs and any other output-based reporting.
- Ensure every client touch point is delivered to the highest standards expected of Fifty.
- Inspiring, engaging and delighting our clients with our outputs.
- Be humble, be kind, and support others in their learning and development.
Your Essential Skills
- Experience in media advertising, whether working within a brand or for providers of media.
- An understanding of the media landscape, communications planning and media solutions available in the market.
- Confident and experienced in acting in client-facing roles.
- Ability to engage, persuade and influence stakeholders within your client & manage multiple campaigns.
- A brilliant communicator with a track record of building strong relations with colleagues and clients.
- Have the ability to juggle multiple stakeholders and meet their challenges.
- A keen eye for detail, operating with high standards of output and setting the bar for internal and external counterparts.
Your Salary
£30-35K + Up to 25% Commission Scheme + Company-wide bonus
Our Benefits
- 25 annual leave days + bank holidays
- Increased annual leave the longer you've worked with us
- Office closure over Christmas
- Paid volunteer leave
- Matched giving for a fundraising cause
- Contributory pension scheme based on level of seniority
- Generous and inclusive parental leave and sick pay policies
- Individual Learning & Development budgets
- A Mac laptop
- £100 personal budget for your home working station + a new monitor
- Mobile phone contract contributions
- Cycle to work scheme
- Fifty Thursdays - monthly breakfasts and an early finish with games and drinks
- Company-wide quarterly socials
- Flexible working arrangements
- Work abroad options
- Dog friendly office
- Access to free counselling through our Employee Assistance Programme
- Three 'Duvet Days' in addition to annual leave
- Private healthcare
- Discounts on gym memberships and spa retreats
Our Diversity and Inclusion Commitment
At its core, Fifty aims to understand humans better – but this mission doesn’t stop with our technology, it feeds into our internal ethos too. Our belief in the power of human connection has helped us build a workplace where everyone can thrive and succeed. We know that the best work happens when we bring diverse and innovative minds together to work towards a common goal. So if you want to join team Fifty, we can’t wait to hear from you!
If you come from a marginalised or underrepresented group, we urge you to apply. We believe that diversity is key to building a strong and innovative team, and we want to ensure that all voices are heard and valued. If you are hesitant to apply because you don’t feel you meet every single job requirement, we want to reassure you that we encourage all qualified candidates to apply. We believe that your unique perspective and experiences can bring invaluable insights to our team, and we are committed to providing a supportive and inclusive work environment where everyone can thrive.
If you require additional support, reasonable adjustments or would just like an informal chat about the recruitment process, please reach out to our People Manager at ola@fifty.io
Our Logistics
Our process consists of:
- 30 minute meeting with our People Manager to bring your CV to life and give you an insight into working at Fifty
- 45 minute video meeting with the hiring team who will ask and answer role specific questions
- Task based, face-to-face interview with the Hiring Manager, one of our directors and our People Manager
We are able to let you know if you are invited to an interview or not. However, we do receive a lot of applications and as a small team we are sometimes unable to give individual feedback on each application.
Senior Client Success Executive in London employer: Fifty
Contact Detail:
Fifty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Executive in London
✨Tip Number 1
Get to know the company inside out! Research Fifty's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in media advertising and how it aligns with the role. Highlight your client relationship management skills and be prepared to share examples of how you've delighted clients in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Fifty and ready to contribute to our mission.
We think you need these skills to ace Senior Client Success Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Senior Client Success Executive role. Highlight your media advertising experience and client relationship management skills to show us you’re the right fit!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your brilliant communication abilities. Use clear and engaging language in your written application to give us a taste of how you’ll connect with clients.
Be Detail-Oriented: We love candidates who pay attention to detail! Ensure your application is free from typos and errors, and that it reflects high standards of output. This will show us that you can maintain quality in all client communications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows us you’re keen on joining our team at Fifty!
How to prepare for a job interview at Fifty
✨Know Your Audience
Before the interview, take some time to research Fifty's mission and values. Understanding their focus on audience insight and media execution strategies will help you tailor your responses and show that you're genuinely interested in their work.
✨Showcase Your Communication Skills
As a Senior Client Success Executive, strong communication is key. Prepare examples of how you've successfully managed client relationships and delivered high-quality outputs. Be ready to discuss specific situations where your communication made a difference.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle multiple stakeholders and campaigns. Think of scenarios where you've had to juggle competing priorities or resolve conflicts, and be prepared to explain your thought process and outcomes.
✨Demonstrate Your Strategic Thinking
Fifty values strategic media development and planning. Come equipped with ideas on how you would approach account plans and media execution strategies. This shows that you’re not just reactive but proactive in thinking about client success.
