At a Glance
- Tasks: Manage client relationships and ensure high-quality communications and deliverables.
- Company: Join a pioneering tech company focused on audience insights and media strategies.
- Benefits: Enjoy flexible working, generous leave, and personal development budgets.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Be part of a rapidly growing team making a real impact in the media landscape.
- Qualifications: Experience in media advertising and strong communication skills are essential.
The predicted salary is between 57692 - 70512 £ per year.
Our Mission
Activating audience insight through unrivalled human understanding, media execution strategies and sustainable technologies.
Our Company
Our pioneering technology is a powerful telescope into human understanding, turning billions of disparate audience data points into vibrant and easy to understand insights.
It’s complex data, made actionable for everyone.
Unique to us, we join the technologies of audience intelligence and media buying together digitally - within our platform.
We understand the unique value of the individual, which is why we aim to create a company structure that welcomes ideas from everyone.
You can read more about our culture and values here.
Your Role
This is an exciting opportunity to join our Client Success Team at a time of rapid growth. Key aspects of your role include:
- Supporting large client accounts and ownership of some client accounts, including relationship management.
- Ensuring the high-quality output of all client communications, presentations and deliverables from you or your wider team.
- Supporting the creation of account plans (across insights, strategy and media planning) tailored to Fifty’s core insights and audience understanding, to achieve the client's goals.
- Supporting sales on client pitching, proposal writing and/or presentations.
- Your Responsibilities
- Client Relationship Management
- Responsibility for client reporting, proposal writing and communications.
- Develop, grow and retain existing and new revenue streams with your clients.
- Total quality control for all output delivered to you or the team's clients.
- Strategic Media Development & Planning
- Help to develop and shape (with input from your manager, and our insights & strategy teams), media execution strategies and plans.
- Briefing our insights and strategy teams/solutions to ensure they are shaped to your clients' needs.
- Execution
- Ensure client dashboards, reporting, and templates are maintained and updated, and that campaign work is executed to the highest standard internally.
- Monitor and ensure client KPIs are tracked, identify issues early, and work with internal teams to find resolutions.
- Supporting the delivery of client reporting, PCAs, QBRs and any other output-based reporting.
- Attitude
- Ensure every client touch point is delivered to the highest standards expected of Fifty.
- Inspiring, engaging and delighting our clients with our outputs.
- Be humble, be kind, and support others in their learning and development.
- Your Essential Skills
- Experience in media advertising, whether working within a brand or for providers of media.
- An understanding of: the media landscape, communications planning and media solutions available in the market (preparing & presenting media plans).
- Confident and experienced in acting in client-facing roles.
- Ability to engage, persuade and influence stakeholders within your client & manage multiple campaigns.
- A brilliant communicator with a track record of building strong relations with colleagues and clients.
- Have the ability to juggle multiple stakeholders and meet their challenges.
- A keen eye for detail, operating with high standards of output and setting the bar for internal and external counterparts.
- Your Salary
- £30-35K + Company-wide bonus + Up to 25% OTE Commission Scheme
- Our Benefits
At Fifty we...
... Recharge.
- 25 annual leave days + bank holidays
- Increased annual leave the longer you've worked with us
- Office closure over Christmas
... Give Back.
- Paid volunteer leave
- Matched giving for a fundraising cause
... Support.
- Contributory pension scheme based on level of seniority
- Generous and inclusive parental leave and sick pay policies
- Individual Learning & Development budgets
- A Mac laptop
- £100 personal budget for your home working station + a new monitor
- Mobile phone contract contributions
- Cycle to work scheme
... Socialise.
- Fifty Thursdays - monthly breakfasts and an early finish with games and drinks
- Company-wide quarterly socials
- Work-Life Balance at Fifty
- Flexibility
- Flexible working arrangements
- Work abroad options
- Dog friendly office
- Wellbeing
- Access to free counselling through our Employee Assistance Programme
- Three 'Duvet Days' in addition to annual leave
- Private healthcare
- Discounts on gym memberships and spa retreats
For more insight into Fifty culture and office life, you can find us on Instagram.
Our Diversity and Inclusion Commitment
At its core, Fifty aims to understand humans better – but this mission doesn’t stop with our technology, it feeds into our internal ethos too.
Our belief in the power of human connection has helped us build a workplace where everyone can thrive and succeed.
We know that the best work happens when we bring diverse and innovative minds together to work towards a common goal.
So if you want to join team Fifty, we can’t wait to hear from you!
You can find out more about our commitment to Diversity and Inclusion here.
If you come from a marginalised or underrepresented group, we urge you to apply.
We believe that diversity is key to building a strong and innovative team, and we want to ensure that all voices are heard and valued.
If you are hesitant to apply because you don't feel you meet every single job requirement, we want to reassure you that we encourage all qualified candidates to apply.
We believe that your unique perspective and experiences can bring invaluable insights to our team, and we are committed to providing a supportive and inclusive work environment where everyone can thrive.
If you require additional support, reasonable adjustments or would just like an informal chat about the recruitment process, please reach out to our People Manager at
For the first stage in our recruitment process, your application documents will be anonymised.
We therefore ask that you do not include your name or any other identifiable information in the written sections of the application.
Our Logistics
Our process consists of
- 30 minute meeting with our People Manager to bring your CV to life and give you an insight into working at Fifty
- 45 minute video meeting with the hiring team who will ask and answer role specific questions
- Task based, face-to-face interview with the Hiring Manager, one of our directorsand our People Manager
We are able to let you know if you are invited to an interview or not.
However, we do receive a lot of applications and as a small team we are sometimes unable to give individual feedback on each application.
#J-18808-Ljbffr
Senior Client Success Executive Client Success · London · employer: Fifty Technology
At Fifty, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. With generous benefits such as flexible working arrangements, a focus on employee well-being, and ample opportunities for personal and professional growth, our London office is the perfect place for passionate individuals to thrive in the dynamic field of media advertising. Join us to be part of a diverse team that values every voice and encourages innovative thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Executive Client Success · London ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fifty Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fifty Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Executive Client Success · London ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fifty Technology:Your cover letter is your chance to shine! Tell us why you want to work at Fifty Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fifty Technology!
How to prepare for a job interview at Fifty Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
