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- Tasks: Manage client relationships and ensure high-quality communications and deliverables.
- Company: Join a pioneering tech company focused on audience insights and media strategies.
- Benefits: Enjoy 25 days annual leave, flexible working, and a supportive work environment.
- Why this job: Be part of a rapidly growing team making a real impact in the media landscape.
- Qualifications: Experience in media advertising and strong communication skills are essential.
- Other info: Diverse and inclusive culture with excellent career development opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Our Mission: Activating audience insight through unrivalled human understanding, media execution strategies and sustainable technologies.
Our Company: Our pioneering technology is a powerful telescope into human understanding, turning billions of disparate audience data points into vibrant and easy to understand insights. It’s complex data, made actionable for everyone. Unique to us, we join the technologies of audience intelligence and media buying together digitally - within our platform. We understand the unique value of the individual, which is why we aim to create a company structure that welcomes ideas from everyone.
Your Role: This is an exciting opportunity to join our Client Success Team at a time of rapid growth. Key aspects of your role include:
- Supporting large client accounts and ownership of some client accounts, including relationship management.
- Ensuring the high-quality output of all client communications, presentations and deliverables from you or your wider team.
- Supporting the creation of account plans (across insights, strategy and media planning) tailored to Fifty's core insights and audience understanding, to achieve the client's goals.
- Supporting sales on client pitching, proposal writing and/or presentations.
Your Responsibilities:
- Client relationship management
- Responsibility for client reporting, proposal writing and communications.
- Develop, grow and retain existing and new revenue streams with your clients.
- Total quality control for all output delivered to you or the team's clients.
- Strategic media development & planning: Help to develop and shape (with input from your manager, and our insights & strategy teams), media execution strategies and plans.
- Briefing our insights and strategy teams/solutions to ensure they are shaped to your clients' needs.
- Execution: Ensure client dashboards, reporting, and templates are maintained and updated, and that campaign work is executed to the highest standard internally.
- Monitor and ensure client KPIs are tracked, identify issues early, and work with internal teams to find resolutions.
- Supporting the delivery of client reporting, PCAs, QBRs and any other output-based reporting.
Attitude:
- Ensure every client touch point is delivered to the highest standards expected of Fifty.
- Inspiring, engaging and delighting our clients with our outputs.
- Be humble, be kind, and support others in their learning and development.
Your Essential Skills:
- Experience in media advertising, whether working within a brand or for providers of media.
- An understanding of the media landscape, communications planning and media solutions available in the market (preparing & presenting media plans).
- Confident and experienced in acting in client-facing roles.
- Ability to engage, persuade and influence stakeholders within your client & manage multiple campaigns.
- A brilliant communicator with a track record of building strong relations with colleagues and clients.
- Have the ability to juggle multiple stakeholders and meet their challenges.
- A keen eye for detail, operating with high standards of output and setting the bar for internal and external counterparts.
Your Salary: £30-35K + Up to 25% Commission Scheme + Company-wide bonus
Our Benefits:
- Recharge: 25 annual leave days + bank holidays, increased annual leave the longer you've worked with us, office closure over Christmas.
- Give Back: Paid volunteer leave, matched giving for a fundraising cause.
- Support: Contributory pension scheme based on level of seniority, generous and inclusive parental leave and sick pay policies, individual Learning & Development budgets, a Mac laptop, £100 personal budget for your home working station + a new monitor, mobile phone contract contributions, cycle to work scheme.
- Socialise: Fifty Thursdays - monthly breakfasts and an early finish with games and drinks, company-wide quarterly socials.
- Work-Life Balance at Fifty: Flexible working arrangements, work abroad options, dog friendly office.
- Wellbeing: Access to free counselling through our Employee Assistance Programme, three 'Duvet Days' in addition to annual leave, private healthcare, discounts on gym memberships and spa retreats.
For more insight into Fifty culture and office life, you can find us on Instagram.
Our Diversity and Inclusion Commitment: At its core, Fifty aims to understand humans better – but this mission doesn’t stop with our technology, it feeds into our internal ethos too. Our belief in the power of human connection has helped us build a workplace where everyone can thrive and succeed. We know that the best work happens when we bring diverse and innovative minds together to work towards a common goal. So if you want to join team Fifty, we can’t wait to hear from you!
If you come from a marginalised or underrepresented group, we urge you to apply. We believe that diversity is key to building a strong and innovative team, and we want to ensure that all voices are heard and valued. If you are hesitant to apply because you don’t feel you meet every single job requirement, we want to reassure you that we encourage all qualified candidates to apply. We believe that your unique perspective and experiences can bring invaluable insights to our team, and we are committed to providing a supportive and inclusive work environment where everyone can thrive.
If you require additional support, reasonable adjustments or would just like an informal chat about the recruitment process, please reach out to our People Manager at ola@fifty.io.
Our Logistics: Our process consists of:
- 30 minute meeting with our People Manager to bring your CV to life and give you an insight into working at Fifty
- 45 minute video meeting with the hiring team who will ask and answer role specific questions
- Task based, face-to-face interview with the Hiring Manager, one of our directors and our People Manager
We are able to let you know if you are invited to an interview or not. However, we do receive a lot of applications and as a small team we are sometimes unable to give individual feedback on each application.
Senior Client Success Executive in London employer: Fifty Technology
Contact Detail:
Fifty Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Executive in London
✨Tip Number 1
Get to know the company inside out! Dive into their mission, values, and recent projects. This will not only help you tailor your conversations but also show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a memorable impression.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to client success. Think about how you can demonstrate your skills in media advertising and relationship management through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior Client Success Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring your unique insights to our Client Success Team!
Showcase Your Communication Skills: As a Senior Client Success Executive, strong communication is key. Use your application to demonstrate your ability to engage and persuade. Share examples of how you've built relationships with clients or colleagues.
Highlight Relevant Experience: Don’t forget to mention any experience you have in media advertising or client management. We’re looking for someone who understands the media landscape and can juggle multiple campaigns effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fifty Technology
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they activate audience insight and what makes their technology unique. This will not only help you answer questions but also show your genuine interest in the role.
✨Prepare for Client Scenarios
Since the role involves client relationship management, think of specific examples from your past experiences where you've successfully managed client accounts or resolved issues. Be ready to discuss how you can apply those skills to support large client accounts at Fifty.
✨Showcase Your Communication Skills
As a Senior Client Success Executive, you'll need to communicate effectively with clients and internal teams. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using video to review your delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company culture, team dynamics, or how success is measured in this role. This shows that you're engaged and serious about contributing to the team.
