At a Glance
- Tasks: Coordinate client implementations and ensure outstanding customer service.
- Company: Fifth Third Bank, a leader in commercial banking.
- Benefits: Comprehensive benefits, competitive salary, and opportunities for personal growth.
- Other info: Inclusive culture with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: High school diploma and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
General Function
Performs specialized processes for Premier Plus, Premier and Core Commercial clients as well as Retail owned Business clients. Acts as a liaison between Financial Centers, Treasury Management Officers, Relationship Managers, and clients. Handles non‑complex client implementation requests, providing outstanding customer service with close supervision. Is knowledgeable in various Commercial products. Ensures proper implementation of Treasury Management Products. Services relationships according to Bank policy and procedures. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties & Responsibilities
- Takes ownership and facilitates Treasury Management maintenance requests between Financial Centers, CSC, TMO, TM Implementations, and clients.
- Coordinates communication with Treasury Management Officer, Relationship Manager, Operations and clients during implementation period.
- Proactive direct client contact to ensure proper implementation and communication channels.
- Review all requests for potential fraudulent activity prior to implementing and reporting any suspicious fraudulent requests according to Bancorp standards.
- Ensures all appropriate documentation is received and maintained per request type.
- Reviews implementation documentation for accuracy before submitting to Implementations.
- Prepares and submits Implementation Request Forms for 20+ Treasury Management products and services requiring a wide scope of commercial knowledge.
- Coordinates client trainings with our CSC Trainers, Retail Sales partners and clients if needed.
- Partners with multiple support teams within Operations, Product, and IT to resolve escalated customer issues.
- Handles routine maintenance requests requiring minimal deviation from standard procedure.
- Ensures that time‑sensitive transactions, problem resolutions and non‑standard instructions are handled in a manner that complies with Bank and department policies and procedures and minimizes risks to both the Bank and the client.
- Takes ownership and delivers timely resolution of customer issues.
- Assists in maintaining updated customer information within CRM, as relates to area of responsibility.
- Participates and supports project initiatives as identified by management.
- Resolves customer issues within minimum Service Level Agreement to ensure minimal service disruption.
- Suggests improvements and changes to processes and policies to improve productivity and customer satisfaction.
- Adheres to quality standards set forth for all implementation requests.
Minimum Knowledge, Skills And Abilities Required
- Requires high school diploma and (1) year of commercial banking or related work experience.
- Ability to professionally communicate both in verbal and written form.
- Ability to handle and prioritize multiple tasks.
- Strong organizational and time‑management skills.
- Basic proficiency in PC software: Excel, Word, Outlook, etc.
Working Conditions
Extended viewing of CRT screen.
Implementation Coordinator 1 in Thornton employer: Fifth Third Bank
Fifth Third Bank is an exceptional employer located in Cincinnati, Ohio, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With comprehensive benefits tailored to meet the diverse needs of our employees and their families, we foster an environment where individuals can thrive both personally and professionally. As an Implementation Coordinator, you will play a vital role in enhancing customer experiences while benefiting from opportunities for development and collaboration across various teams.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Coordinator 1 in Thornton
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Fifth Third Bank. A friendly chat can open doors and give you insider info on the role of Implementation Coordinator.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on Treasury Management products and be ready to discuss how you can enhance customer experience. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your communication skills! As an Implementation Coordinator, you'll need to liaise with various teams. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Fifth Third Bank.
We think you need these skills to ace Implementation Coordinator 1 in Thornton
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves liaising with various teams and clients, make sure your written application highlights your ability to communicate clearly and professionally. Use examples from your past experiences to demonstrate how you've effectively communicated in similar situations.
Be Organised and Detail-Oriented:This position requires strong organisational skills, so ensure your application is well-structured and free of errors. Double-check your documents for accuracy and clarity, as this reflects your attention to detail, which is crucial for the Implementation Coordinator role.
Highlight Your Customer Service Experience:Customer service is key in this role, so don’t forget to mention any relevant experience you have. Share specific instances where you’ve gone above and beyond to resolve issues or improve customer satisfaction, as this will resonate well with us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, you can ensure all your information is submitted correctly and you’ll be considered for the role without any hiccups!
How to prepare for a job interview at Fifth Third Bank
✨Know Your Treasury Management Products
Before the interview, brush up on your knowledge of Treasury Management products. Understand how they work and their benefits for clients. This will help you answer questions confidently and show that you're ready to take ownership of client implementation requests.
✨Practice Your Communication Skills
As an Implementation Coordinator, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly, both verbally and in writing. Consider role-playing common scenarios with a friend to enhance your communication skills.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences where you successfully juggled responsibilities, especially in a banking or customer service context. This will showcase your ability to handle the demands of the role.
✨Show Your Commitment to Customer Service
During the interview, emphasise your dedication to providing outstanding customer service. Share specific examples of how you've gone above and beyond for clients in previous roles. This will align with the company's focus on driving a positive customer experience.
