At a Glance
- Tasks: Coordinate client onboarding for Treasury Management services and ensure outstanding customer service.
- Company: Join Fifth Third Bank, a leader in banking with a commitment to inclusivity.
- Benefits: Enjoy competitive salary, incentive plans, and extensive benefits for your well-being.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping clients navigate complex banking solutions.
- Qualifications: High school diploma required; experience in Treasury Management or Commercial Banking preferred.
The predicted salary is between 30000 - 40000 € per year.
Make banking a Fifth Third better. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
General Function
Performs high-risk transactions and specialized processes for Premier Plus, Premier and Core Commercial clients as well as Retail owned Business clients. Acts as a liaison between Financial Centers, Treasury Management Officers, Relationship managers and clients. Handles mid-complex client implementation requests (email and fulfillment) as well as single product onboarding, providing outstanding customer service with moderate supervision. Is knowledgeable in several Commercial products, including products of high complexity. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviours drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties And Responsibilities
- Takes ownership and facilitates the onboarding of new single product Treasury Management services for Premier Plus, Premier and Core Commercial clients as well as Retail owned Business clients.
- Submits Treasury Management maintenance requests for mid-complex products.
- Gathers appropriate client documentation to complete opening of new accounts and ensures adherence to existing policies and procedures for both Commercial and Retail account types.
- Completes account maintenance requests including account type changes and EIN changes.
- Serves as a role model for new Implementation Coordinators by being paired with new employees for observation and on-the-job training.
- Answers questions and acts as a resource to less experienced employees.
- Proactive direct client contact to ensure proper implementation and communication channels.
- Reviews all requests for potential fraudulent activity prior to implementing and reporting any suspicious fraudulent requests according to Bancorp standards.
- Prepares and submits Implementation Request Forms for 30+ Treasury Management products and services requiring a wide scope of commercial knowledge.
- Coordinates client trainings with our CSC Trainers, Retail Sales partners and clients.
- Handles non-routine and more complex interactions, sometimes requiring deviation from standard procedure.
- Partners with multiple support teams within Operations, Product, and IT to resolve complex customer implementation issues.
- Ensures that time-sensitive, problem resolutions and non-standard instructions are handled in a manner that complies with Bank and departmental policies and procedures and minimizes risk to both the bank and client.
- Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
- Continuously utilises computer systems for tracking, information gathering, and/or troubleshooting.
- All issues or requests are successfully tracked by creating an Implementation Request Form or service request within the CRM application.
- Resolves customer and/or application issues within minimum Service Level Agreement to ensure minimal service disruption.
- Suggests improvements and changes to processes and policies to improve productivity or customer satisfaction.
- Continuous development of knowledge involving Treasury Management products and services.
- Adheres to quality standards set forth for all implementation requests.
Minimum Knowledge, Skills And Abilities Required
- Requires high school diploma. Associates Degree preferred.
- Two years of Treasury Management experience or Commercial Banking experience.
- Demonstrates moderate understanding of Treasury Management products and services required.
- Ability to professionally communicate both verbally and in written form.
- Ability to handle and prioritise multiple tasks.
- Strong organisational and time management skills.
- Mid-level proficiency in PC software: Excel, Word, Outlook, etc.
Working Conditions
Extended viewing of CRT screen.
Implementation Coordinator II in Thornton-Cleveleys employer: Fifth Third Bank
Fifth Third Bank is an exceptional employer that prioritises employee well-being and professional growth, offering extensive benefits tailored to support the diverse needs of its workforce. Located in Cincinnati, Ohio, the bank fosters an inclusive and engaging work culture where employees are encouraged to develop their skills and take ownership of their roles, ensuring a rewarding career in the banking sector. With a commitment to doing the right thing for customers and colleagues alike, Fifth Third Bank provides a meaningful environment for those looking to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Coordinator II in Thornton-Cleveleys
✨Tip Number 1
Network like a pro! Reach out to current employees at Fifth Third Bank on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Fifth Third's values, products, and recent news. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Implementation Coordinators and be ready to showcase your Treasury Management knowledge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Fifth Third Bank.
We think you need these skills to ace Implementation Coordinator II in Thornton-Cleveleys
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Implementation Coordinator II role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your ability to communicate effectively. Whether it’s in your cover letter or CV, make sure to include examples of how you've successfully communicated in previous roles.
Highlight Relevant Experience:Don’t forget to emphasise any Treasury Management or Commercial Banking experience you have. We want to see how your background makes you a great fit for the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Fifth Third Bank
✨Know Your Treasury Management Products
Make sure you brush up on your knowledge of Treasury Management products and services. Being able to discuss these confidently will show that you're prepared and understand the complexities involved in the role.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved complex issues or improved processes. This will highlight your ability to handle non-routine interactions and demonstrate your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle certain situations, such as identifying potential fraud or managing multiple tasks. Think through your responses ahead of time to showcase your organisational skills and risk management awareness.
