At a Glance
- Tasks: Coordinate client implementations and ensure outstanding customer service.
- Company: Fifth Third Bank, a leader in commercial banking with an inclusive culture.
- Benefits: Comprehensive benefits, competitive salary, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: High school diploma and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Performs specialized processes for Premier Plus, Premier and Core Commercial clients as well as Retail owned Business clients. Acts as a liaison between Financial Centers, Treasury Management Officers, Relationship Managers, and clients. Handles non‐complex client implementation requests, providing outstanding customer service with close supervision. Is knowledgeable in various Commercial products. Ensures proper implementation of Treasury Management Products. Services relationships according to Bank policy and procedures. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties & Responsibilities:
- Takes ownership and facilitates Treasury Management maintenance requests between Financial Centers, CSC, TMO, TM Implementations, and clients.
- Coordinates communication with Treasury Management Officer, Relationship Manager, Operations and clients during implementation period.
- Proactive direct client contact to ensure proper implementation and communication channels.
- Review all requests for potential fraudulent activity prior to implementing and reporting any suspicious fraudulent requests according to Bancorp standards.
- Ensures all appropriate documentation is received and maintained per request type.
- Reviews implementation documentation for accuracy before submitting to Implementations.
- Prepares and submits Implementation Request Forms for 20+ Treasury Management products and services requiring a wide scope of commercial knowledge.
- Coordinates client trainings with our CSC Trainers, Retail Sales partners and clients if needed.
- Partners with multiple support teams within Operations, Product, and IT to resolve escalated customer issues.
- Handles routine maintenance requests requiring minimal deviation from standard procedure.
- Ensures that time‐sensitive transactions, problem resolutions and non‐standard instructions are handled in a manner that complies with Bank and department policies and procedures and minimizes risks to both the Bank and the client.
- Takes ownership and delivers timely resolution of customer issues.
- Assists in maintaining updated customer information within CRM, as relates to area of responsibility.
- Participates and supports project initiatives as identified by management.
- Resolves customer issues within minimum Service Level Agreement to ensure minimal service disruption.
- Suggests improvements and changes to processes and policies to improve productivity and customer satisfaction.
- Adheres to quality standards set forth for all implementation requests.
Minimum Knowledge, Skills And Abilities Required:
- Requires high school diploma and (1) year of commercial banking or related work experience.
- Ability to professionally communicate both in verbal and written form.
- Ability to handle and prioritize multiple tasks.
- Strong organizational and time‐management skills.
- Basic proficiency in PC software: Excel, Word, Outlook, etc.
Working Conditions: Extended viewing of CRT screen.
Implementation Coordinator 1 in Thornton-Cleveleys employer: Fifth Third Bank
At Fifth Third Bank, we pride ourselves on fostering an inclusive and engaging work culture that prioritises employee well-being and growth. Located in Cincinnati, Ohio, our team enjoys comprehensive benefits tailored to support their physical, financial, emotional, and social needs, alongside opportunities for professional development and recognition for their contributions. Join us to be part of a company that values doing the right thing for customers and colleagues alike, ensuring a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Coordinator 1 in Thornton-Cleveleys
✨Tip Number 1
Network like a pro! Reach out to current employees at Fifth Third Bank on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Treasury Management products and be ready to discuss how you can enhance customer experiences. We want to see your passion for the role!
✨Tip Number 3
Showcase your organisational skills during the interview. Share examples of how you've managed multiple tasks effectively in the past. We love candidates who can juggle responsibilities with ease!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you're genuinely interested in the position and appreciate the opportunity.
We think you need these skills to ace Implementation Coordinator 1 in Thornton-Cleveleys
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves liaising with various teams and clients, make sure your written application highlights your ability to communicate clearly and professionally. Use examples from your past experiences to demonstrate how you’ve effectively communicated in similar situations.
Be Organised and Detail-Oriented:The Implementation Coordinator role requires strong organisational skills. In your application, mention any experience you have with managing multiple tasks or projects simultaneously. Highlight your attention to detail, especially when it comes to documentation and processes.
Demonstrate Customer Service Excellence:We value outstanding customer service, so make sure to include examples of how you've gone above and beyond for customers in your previous roles. This will show us that you understand the importance of a positive customer experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s a straightforward process, and you’ll be able to showcase your skills and experiences in a way that aligns perfectly with what we’re looking for!
How to prepare for a job interview at Fifth Third Bank
✨Know Your Treasury Management Products
Before the interview, brush up on your knowledge of Treasury Management products. Understand how they work and their benefits for clients. This will help you answer questions confidently and show that you're ready to take ownership of client implementation requests.
✨Practice Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or using online resources to refine your verbal and written communication skills.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences where you successfully handled competing deadlines or complex projects, as this will showcase your ability to thrive in a fast-paced environment.
✨Show Your Commitment to Customer Service
Prepare to share specific instances where you went above and beyond for a customer. Highlight your understanding of the importance of a positive customer experience and how you can contribute to maintaining high service standards in the role.
