At a Glance
- Tasks: Coordinate client implementations and ensure outstanding customer service.
- Company: Fifth Third Bank, a leader in commercial banking.
- Benefits: Comprehensive benefits, competitive salary, and opportunities for personal growth.
- Other info: Inclusive culture with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: High school diploma and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
General Function
Performs specialized processes for Premier Plus, Premier and Core Commercial clients as well as Retail owned Business clients. Acts as a liaison between Financial Centers, Treasury Management Officers, Relationship Managers, and clients. Handles non‑complex client implementation requests, providing outstanding customer service with close supervision. Is knowledgeable in various Commercial products. Ensures proper implementation of Treasury Management Products. Services relationships according to Bank policy and procedures. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties & Responsibilities
- Takes ownership and facilitates Treasury Management maintenance requests between Financial Centers, CSC, TMO, TM Implementations, and clients.
- Coordinates communication with Treasury Management Officer, Relationship Manager, Operations and clients during implementation period.
- Proactive direct client contact to ensure proper implementation and communication channels.
- Review all requests for potential fraudulent activity prior to implementing and reporting any suspicious fraudulent requests according to Bancorp standards.
- Ensures all appropriate documentation is received and maintained per request type.
- Reviews implementation documentation for accuracy before submitting to Implementations.
- Prepares and submits Implementation Request Forms for 20+ Treasury Management products and services requiring a wide scope of commercial knowledge.
- Coordinates client trainings with our CSC Trainers, Retail Sales partners and clients if needed.
- Partners with multiple support teams within Operations, Product, and IT to resolve escalated customer issues.
- Handles routine maintenance requests requiring minimal deviation from standard procedure.
- Ensures that time‑sensitive transactions, problem resolutions and non‑standard instructions are handled in a manner that complies with Bank and department policies and procedures and minimizes risks to both the Bank and the client.
- Takes ownership and delivers timely resolution of customer issues.
- Assists in maintaining updated customer information within CRM, as relates to area of responsibility.
- Participates and supports project initiatives as identified by management.
- Resolves customer issues within minimum Service Level Agreement to ensure minimal service disruption.
- Suggests improvements and changes to processes and policies to improve productivity and customer satisfaction.
- Adheres to quality standards set forth for all implementation requests.
Minimum Knowledge, Skills And Abilities Required
- Requires high school diploma and (1) year of commercial banking or related work experience.
- Ability to professionally communicate both in verbal and written form.
- Ability to handle and prioritize multiple tasks.
- Strong organizational and time‑management skills.
- Basic proficiency in PC software: Excel, Word, Outlook, etc.
Working Conditions
Extended viewing of CRT screen.
Implementation Coordinator 1 employer: Fifth Third Bank
Fifth Third Bank is an exceptional employer located in Cincinnati, Ohio, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With comprehensive benefits and a commitment to recognising the contributions of each team member, employees have ample opportunities for professional development while ensuring a positive impact on customers and communities. Join us to be part of a team that values integrity, collaboration, and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Coordinator 1
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fifth Third Bank on LinkedIn. Ask them about their experiences and any tips they might have for landing the Implementation Coordinator role. Personal connections can give us insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and risk management. We want to show that we can handle multiple tasks and prioritise effectively, just like the job requires. Mock interviews with friends can help us nail our responses!
✨Tip Number 3
Showcase your organisational skills! During the interview, share examples of how you've successfully managed projects or tasks in the past. We need to demonstrate that we can keep everything running smoothly, especially when it comes to Treasury Management products.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Implementation Coordinator 1
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Implementation Coordinator role. Highlight your relevant experience in commercial banking and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would in the job.
Highlight Your Organisational Skills:The job requires strong organisational and time-management skills. In your application, share examples of how you've successfully managed multiple tasks or projects in the past. We love to see candidates who can juggle responsibilities like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're proactive and serious about joining our team at StudySmarter!
How to prepare for a job interview at Fifth Third Bank
✨Know Your Treasury Management Products
Before the interview, brush up on your knowledge of Treasury Management products. Understand how they work and their benefits for clients. This will help you answer questions confidently and show that you're ready to take ownership of client implementation requests.
✨Practice Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with a friend or family member to get comfortable with both verbal and written communication.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences where you successfully handled competing deadlines or complex projects, as this will showcase your strong organisational skills.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes. Be ready to share these examples during the interview to demonstrate your ability to take ownership and deliver timely resolutions, which is crucial for this role.
