Office Manager / Sales Manager in London

About Us Established in 1977, Fifth Column is one of the UK's leading garment decoration companies, specialising in screen printing, embroidery and HD digital printing. From our 11,000 sq ft London production facility, we work with clothing brands, breweries, music merchandise companies, agencies, charities, events and businesses across the UK. As we approach our 50th year, we're looking for an experienced manager to lead our customer-facing office team and take genuine ownership of how enquiries, quotations and orders are handled — from first contact through to production. You'll lead a small team of Account Managers, while staying close enough to day-to-day work to spot issues, step in when needed, and keep things moving. You'll report directly to the Managing Director and work closely with production, but you'll be expected to run the office function independently rather than wait for direction. Opportunities shouldn't disappear into an inbox — we want someone who builds structure around enquiries and follow-ups, and helps the team convert more of them into profitable orders. Lead and manage the customer-facing office team, including workloads and priorities Set and track practical KPIs (response times, quotations, follow-ups, order processing) Support the team with pricing, complex enquiries and customer escalations Help identify where systems, automation and AI can genuinely improve efficiency Experience managing a customer service, account management, sales support or commercial operations team Background in print, garment decoration, promotional merchandise, branded clothing or a similar manufacturing environment Confidence to manage performance and have difficult conversations when necessary Experience with screen printing, embroidery, DTG/DTF or branded merchandise is a significant advantage. 45,000–£50,000 salary, depending on experience ~ Annual performance bonus ~ Company pension ~ Bike to Work scheme ~ Employee discount ~ Casual dress ~ On-site parking ~ Monday to Friday hours ~ This is a fully office-based role in Tottenham Hale.