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- Tasks: Manage membership applications, handle customer enquiries, and prepare reports.
- Company: Join a dynamic team focused on enhancing member experiences.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the face of our membership scheme and make a difference in customer satisfaction.
- Qualifications: Strong admin skills, excellent customer service, and attention to detail.
- Other info: Perfect for those looking to kickstart their career in administration.
The predicted salary is between 28800 - 43200 £ per year.
CONTRACT TYPE: Full-time, 36 hours per week
CLOSING DATE: Sunday 4th January 2026
INTERVIEW DATE: Friday 9th January 2026
The purpose of the post is to carry out administration and clerical tasks for the company’s membership scheme. This will include the processing of the applications, registration, setting up direct debits and all correspondence and processes relating to the membership scheme.
Responsibilities
- Registration of the applications ensuring all personal information is recorded correctly and any missing information is sourced
- Preparation and issuing of invoices to applicants
- Setting up monthly direct debits
- Dealing with customer enquiries by telephone, e-mail, letter or in person, including routine enquiries and more complex complaints
- Preparation of management reports including statistical information
- Cancelling and suspending members acting on notice to terminate membership letters, investigating non-payment and alternative payment methods prior to cancelling memberships
- Liaise with leisure centre staff to advise of changes or updates and dealing with enquiries and explaining new procedures or requirements
- Assist in the development of the membership scheme and participate in the development of systems for future use
- Investigate complaints from members and resolve issues relating to discrepancies in payment information
The Individual
- Word processing and database management experience
- Excellent customer service
- Working knowledge of administrative systems
- Excellent time management skills, prioritisation and organisational skills
- Accuracy and attention to detail
- Ability to work on own initiative
- Ability to meet strict deadlines
- Excellent oral, numerical and written skills
- Ability to be diplomatic and skilled in dealing with customers and colleagues
- Maintain confidentiality, honesty and reliability
- Excellent communication and interpersonal skills both written and verbal
- Positive attitude
- Relate well to customers and staff
- Ability to adapt
- Ability to provide regular and effective service
Full-time Membership Administrator in Dunfermline employer: Fife Sports and Leisure Trust
Contact Detail:
Fife Sports and Leisure Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Membership Administrator in Dunfermline
✨Tip Number 1
Get to know the company before your interview! Research their membership scheme and understand their values. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to administration and customer service. We can even role-play with a friend to get comfortable with our responses and improve our confidence.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the membership scheme and how we can contribute to its success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them of our enthusiasm for the role. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Full-time Membership Administrator in Dunfermline
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Membership Administrator. We want to see how you can bring value to our membership scheme!
Show Off Your Attention to Detail: Since accuracy is key in this role, ensure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, just like we do in our daily tasks.
Highlight Customer Service Skills: As you'll be dealing with customer enquiries and complaints, share examples of your excellent customer service experience. We love to see how you’ve handled tricky situations in the past!
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep everything organised. We can't wait to hear from you!
How to prepare for a job interview at Fife Sports and Leisure Trust
✨Know the Membership Scheme Inside Out
Before your interview, make sure you understand the membership scheme thoroughly. Familiarise yourself with how applications are processed, direct debits are set up, and how to handle customer enquiries. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves dealing with customer enquiries and complaints, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle similar situations in this job.
✨Highlight Your Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your work, especially when it comes to processing applications and managing databases. This will reassure them that you can maintain high standards.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For example, how would you handle a member's complaint about a payment discrepancy? Practising your responses to these types of questions will help you articulate your problem-solving skills and adaptability during the interview.
