At a Glance
- Tasks: Be the friendly face of OnFife, handling ticketing and customer enquiries.
- Company: Join a supportive team at Rothes Halls, part of OnFife.
- Benefits: Enjoy flexible hours, generous holidays, and a local government pension.
- Other info: Great opportunity for personal growth in a vibrant environment.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service and cash handling is essential.
The predicted salary is between 25604 - 26786 € per year.
Contract Type: Temporary
Grade: FC03
Salary: £25,604.23 – £26,786.83 per annum, pro‑rata (£13.64 – £14.27 per hour)
Hours: 15 hours per week
Location: Rothes Halls
Job Reference: ON
Responsibilities:
- Provide a friendly, efficient and effective first point of contact for OnFife customers and visitors.
- Perform ticketing, cash handling, room and event enquiries, and bookings administration.
- Deliver high‑quality customer service information and support the delivery of OnFife services.
- Contribute to the ongoing development of OnFife.
Qualifications:
- Experience working in a busy customer service environment and interacting with the public.
- Previous cash handling and reconciliation procedures experience – essential.
- Experience in a box office or reception role, and a demonstrable record of delivering a high level of customer service – desirable.
- Ability to work independently and as part of a team.
- Customer‑first attitude with a can‑do mindset.
Benefits:
- Living Wage employer.
- Local government pension scheme.
- Generous holiday allowance.
- Flexible working opportunities.
OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
Box Office Assistant in Glenrothes employer: Fife Cultural Trust
OnFife is an excellent employer that prioritises a customer-first approach while fostering a supportive and inclusive work environment. Located in Rothes Halls, employees benefit from flexible working opportunities, a generous holiday allowance, and the security of a local government pension scheme. With a commitment to employee growth and development, OnFife offers a meaningful and rewarding experience for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant in Glenrothes
✨Tip Number 1
Get to know the company! Research OnFife and their values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share those stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. You want to convey that you’re ready to represent OnFife and provide that friendly service they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Box Office Assistant in Glenrothes
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've interacted with the public and handled inquiries in busy environments. Share specific examples that showcase your friendly and efficient approach!
Be Clear About Your Cash Handling Experience:Since cash handling is essential for this role, don’t forget to mention any relevant experience you have. We’re looking for candidates who can confidently manage cash and follow reconciliation procedures, so be specific about your past roles.
Tailor Your Application:Take a moment to tailor your application to the Box Office Assistant role. Use keywords from the job description and relate your skills directly to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Fife Cultural Trust
✨Know Your Customer Service Basics
Since the role is all about providing top-notch customer service, brush up on your customer service principles. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of a friendly and efficient first point of contact.
✨Cash Handling Confidence
Given the emphasis on cash handling in the job description, be prepared to discuss your experience with cash management. You might want to mention specific procedures you've followed in previous roles to reassure them of your reliability and attention to detail.
✨Show Your Team Spirit
This position requires both independent work and teamwork. Be ready to share stories that highlight your ability to collaborate effectively with others, as well as instances where you successfully managed tasks on your own. This balance will demonstrate your versatility.
✨Embrace the Can-Do Mindset
The job calls for a customer-first attitude with a can-do mindset. Prepare to discuss how you approach challenges positively and how you’ve handled difficult situations in the past. This will help convey your proactive approach and commitment to delivering excellent service.
