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- Tasks: Support the Venue Manager in delivering top-notch customer services at Lochgelly Centre.
- Company: Join OnFife, Fife’s largest cultural organisation with a vibrant and inclusive culture.
- Benefits: Enjoy a competitive salary, generous holidays, flexible working, and discounted gym memberships.
- Why this job: Be part of a team that makes a real impact on community experiences and events.
- Qualifications: Customer service mindset, people management skills, and strong IT abilities required.
- Other info: Flexible hours, including weekends and evenings, with great career growth opportunities.
The predicted salary is between 30000 - 33700 £ per year.
Contract Type: Temporary - 12 months fixed term contract
Grade: FC06
Salary: £30,691.29 – £33,732.26
Hours: 36 hours per week
Location: Lochgelly Centre, Lochgelly
Job Reference: ON000601
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.
This role is based at Lochgelly Centre and supports the Venue Manager in the effective delivery of customer and visitor services within the venue. This is a full-time post with days and hours that may flex to meet business needs, including weekend and evening working.
Responsibilities
- Assist the Venue Manager in the effective delivery of customer and visitor services within Lochgelly Centre.
- Promote all services within Lochgelly Centre and act as a front-facing representative.
- Contribute to people management for the venue team and support administrative, budgetary and financial tasks.
- Ensure working and public areas are kept safe and compliant with Health & Safety standards.
- Work as a member of the Operations Management team to maintain and improve customer experience across OnFife.
- Flexible working arrangements to support business needs, including weekend and evening shifts.
About You / Qualifications
- Approachable people manager with a customer service mindset and a passion for providing excellent customer service and visitor experience.
- Ability to engage with the community and stakeholders to keep Lochgelly Centre welcoming and relevant.
- Positive, inclusive, and collaborative team player with awareness of Health & Safety and workplace compliance.
- Understanding of cash handling and administration.
- Strong IT skills with the ability to plan through results tracking and strategic thinking; able to assist with reporting and record keeping.
How to Apply
If you would like to find out more information about this role before applying, please contact Debbie Kelly, Venue Manager, for an informal chat. When you’re ready to apply, please complete our application form and equal opportunities form on our current vacancies page on our website. The closing date for applications is 12 noon 2 April 2026. Interviews will take place week commencing 6 April 2026.
OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
Assistant Venue Manager - Lochgelly Centre in Glenrothes employer: Fife Cultural Trust
Contact Detail:
Fife Cultural Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Venue Manager - Lochgelly Centre in Glenrothes
✨Tip Number 1
Get to know the venue! Before your interview, take a trip to Lochgelly Centre. Familiarise yourself with the space and its services. This will not only help you feel more confident but also show the interviewers that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. We all know that a little insider info can go a long way!
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills align with the job description. Be ready to share examples of your customer service experience and how you've handled challenges in the past. Practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining OnFife. Don’t forget to highlight your passion for community engagement and teamwork in your application!
We think you need these skills to ace Assistant Venue Manager - Lochgelly Centre in Glenrothes
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and community engagement.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Assistant Venue Manager. Mention specific examples that demonstrate your people management and customer service abilities.
Show Your Team Spirit: We love a collaborative team player! In your application, share instances where you've worked well in a team or contributed to a positive workplace culture. It’s all about showing us how you can fit into our values.
Check Your Details: Before hitting submit, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important for this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Fife Cultural Trust
✨Know the Venue Inside Out
Before your interview, take some time to research Lochgelly Centre and its services. Familiarise yourself with their events, community engagement initiatives, and any recent news. This will show your genuine interest in the role and help you connect your experience to their mission.
✨Showcase Your Customer Service Skills
As an Assistant Venue Manager, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved conflicts effectively. Highlighting these moments will demonstrate your passion for providing excellent visitor experiences.
✨Emphasise Team Collaboration
OnFife values teamwork, so be ready to discuss how you work well with others. Share specific instances where you’ve collaborated with a team to achieve a goal or improve a process. This will illustrate your ability to fit into their positive and inclusive culture.
✨Prepare Questions About Health & Safety
Given the importance of Health & Safety in this role, come prepared with questions about their policies and practices. This shows that you’re not only aware of compliance but also proactive about ensuring a safe environment for both staff and visitors.