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For Companies At a Glance
- Tasks: Welcome visitors and provide excellent customer service in a vibrant cultural setting.
- Company: Join the dynamic team at Dunfermline Carnegie Library & Galleries.
- Benefits: Competitive pay, flexible hours, and a chance to engage with the community.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Make a difference by enhancing visitor experiences in a cultural hub.
- Qualifications: Customer-focused attitude and willingness to learn.
The predicted salary is between 26786 - 29170 £ per year.
Contract Type: Temporary – 6 months
Grade: FC04
Salary: £26,786.83 – £29,170.80 per annum, pro‑rata (£14.27 – £15.54 per hour)
Hours: 18 hours per week
Location: Dunfermline Carnegie Library & Galleries
The Role
We have an exciting opportunity for a Cultural Services Assistant to join our team within Dunfermline Carnegie Library & Galleries. The post is for 18 hours and is fixed term for 6 months. You will have a basic work pattern however your days of working will flex to meet the business needs when required and will include weekend working.
Responsibilities
- Act as the first point of contact for visitors in libraries, reading room, museum, galleries and shop.
- Provide a welcoming and helpful experience for all visitors.
- Support daily operations and assist with visitor inquiries.
- Participate in team meetings and contribute to improving customer service.
About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and has a can‑do attitude. We want you to have a flexible attitude, a willingness to learn and the ability to adapt to changing work demands. Flexibility will be required, and access to transport is necessary, as there may be travel throughout the region.
How to Apply
If you would like to find out more information about this role before applying, please contact Tina Beatson, Assistant Venue Manager for an informal chat. Contact details can be found on our vacancies page. When you’re ready to apply, please download our application form and equal opportunities form on our vacancies page and return them to the HR team. The closing date for applications is Thursday 21 May at 9:00am. Interviews will take place on Tuesday 2 June 2026 at Dunfermline Carnegie Library & Galleries.
OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
Cultural Services Assistant in Dunfermline employer: Fife Cultural Trust
Contact Detail:
Fife Cultural Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cultural Services Assistant in Dunfermline
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Dunfermline Carnegie Library & Galleries. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the Cultural Services Assistant role. We want you to shine!
✨Tip Number 3
Show off your flexibility! Since the job requires a can-do attitude and adaptability, be ready to share examples of how you've successfully handled changing work demands in the past. This will demonstrate that you're the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Cultural Services Assistant in Dunfermline
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you fit into the role of Cultural Services Assistant, so make sure you understand what’s expected and tailor your application accordingly.
Show Off Your Customer Service Skills: Since this role is all about providing a welcoming experience for visitors, highlight any previous customer service experience you have. We love seeing examples of how you've gone above and beyond to help others!
Be Flexible in Your Approach: Flexibility is key for this position, so don’t forget to mention your willingness to adapt to changing work demands. We appreciate candidates who can juggle different tasks and are open to working weekends when needed.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to receive your details and ensures you’re following the correct process. Good luck!
How to prepare for a job interview at Fife Cultural Trust
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Cultural Services Assistant. Familiarise yourself with the daily operations of libraries and galleries, and think about how you can contribute to providing a welcoming experience for visitors.
✨Show Your Customer Service Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled inquiries or resolved issues to ensure a positive experience for visitors.
✨Flexibility is Key
Highlight your flexible attitude during the interview. Be prepared to discuss how you can adapt to changing work demands and your willingness to work weekends or travel if needed. This shows that you're ready to meet the needs of the role.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, upcoming projects, or how they measure success in customer service. This not only shows your interest but also helps you gauge if the role is the right fit for you.