Transactions Assistant in Glenrothes

Proposed Interview Date: Week Commencing 30 November 2026

Closing Date: Sunday 15 November 2026

Contract Type: Permanent

Salary: FC5 £29,170.80 to £31,761.26

Working Pattern: 36 hours per week, Monday to Friday

Location: Fife House

Supporting Statement: As part of your application, you must provide us with a Supporting Statement which outlines how your skills and experience make you a good candidate for this vacancy. Without a Supporting Statement, your application will not be progressed. Your Supporting Statement must not be a CV.

Job Details: An exciting opportunity has arisen to join the Payroll Service as a Transaction Team Assistant. We are recruiting for multiple positions to support a wide range of payroll input, payroll processing, reconciliation and payment activities. As part of this role, you will play a key part in the delivery and continuous improvement of payroll and financial services, helping to ensure that payroll payments and reconciliations are completed accurately, efficiently and in accordance with legislation, policy and internal procedures.

Your responsibilities may include:

• Supporting the accurate processing and delivery of payroll payments and transactions.
• Identifying, investigating and resolving payroll and payment errors.
• Interpreting and applying payroll legislation, policy, procedures and guidance.
• Processing and supporting salary sacrifice scheme applications and payroll adjustments.
• Completing reconciliations across payroll payments, bank transactions, ledger balances and suspense accounts.
• Undertaking control activities to ensure payments are correctly allocated, processed and accounted for.
• Processing BACS and Bankline payments.
• Processing HMRC and other third-party payments and deductions.
• Supporting pension-related calculations and payments where required.
• Assisting with payment runs and ensuring compliance with key performance indicators (KPIs).
• Managing overpayments, advances, corrections and adjustments appropriately.
• Providing customer support across multiple communication channels and resolving queries professionally.
• Contributing to service improvement activities and identifying opportunities to enhance efficiency and accuracy.

The Person: We're looking for someone who brings accuracy, enthusiasm and a strong customer focus to a busy transactional environment. You will take pride in delivering high-quality work while providing a reliable and professional service to colleagues, customers and external partners. You will thrive in this role if you can demonstrate:

• Experience in finance, payroll, banking, administration or customer service.
• The ability to process payments, financial transactions and customer enquiries accurately and confidentially.
• A commitment to delivering high-quality services and achieving deadlines.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication skills, both written and verbal.
• Confidence using spreadsheets, databases, payroll systems and other business applications.
• Strong analytical and problem-solving skills, with the ability to identify discrepancies and investigate issues.
• Experience of reconciliations, financial controls or data validation activities.
• A collaborative approach and the ability to work effectively as part of a team.
• The ability to interpret policies, procedures and guidance and apply them appropriately.
• Professionalism, integrity and discretion when handling sensitive financial and personal information.
• A willingness to learn new systems, processes and technologies.

Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.