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For Companies At a Glance
- Tasks: Support the Trading Standards Team in delivering high-quality services and managing information systems.
- Company: Join a dedicated team focused on consumer protection and fair trading.
- Benefits: Gain valuable experience, develop your skills, and contribute to community safety.
- Why this job: Make a real difference in protecting consumers while building your career.
- Qualifications: SCQF Level 7 education, customer service skills, and some regulatory knowledge.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Trading Standards work to protect consumers and businesses by ensuring a fair and safe trading environment. Within this role your main responsibilities would include:
- Undertaking duties or project developmental work assisting the Trading Standards Team in the continuous delivery of professional, high quality and customer focussed services.
- Supporting the Service Manager and Lead Officers to ensure that the Team’s regulatory and intervention functions are discharged efficiently which includes managing information systems and databases related to the case management, project and inspection programmes.
- Interrogating and supplying information in an appropriate format in response to enquiries relating to in house systems and databases.
- Administering and triaging enquiries and keeping records up to date.
- Administer the communication processes for the team.
The Person
You will be educated to SCQF Level 7 and have knowledge of the subject areas covered by Trading Standards. The following is also required:
- Excellent customer service and organisation skills.
- Some knowledge of working in a regulatory field.
- IT skills.
- The ability to work on your own initiative but also as part of a team.
Technical Support Officer (Trading Standards) in Fife employer: Fife Council
Contact Detail:
Fife Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer (Trading Standards) in Fife
✨Tip Number 1
Get to know the company! Research Trading Standards and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing high-quality services, think of examples from your past experiences where you've excelled in customer interactions. Be ready to share these during your interview.
✨Tip Number 3
Show off your IT skills! Be prepared to discuss any relevant software or databases you've worked with. If you can demonstrate your ability to manage information systems, you'll stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Officer (Trading Standards) in Fife
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Technical Support Officer role. We want to see how you can contribute to our mission of ensuring a fair trading environment!
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, don’t forget to include examples of how you've provided top-notch support in previous positions. We love seeing candidates who understand the importance of putting customers first!
Highlight Your IT Proficiency: Given that managing information systems and databases is part of the job, make sure to mention any relevant IT skills or experiences. We’re looking for someone who can easily navigate technology to help us keep everything running smoothly.
Keep It Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and get straight to the point. We appreciate applications that are easy to read and demonstrate your ability to communicate effectively!
How to prepare for a job interview at Fife Council
✨Know Your Trading Standards
Make sure you brush up on the key responsibilities of a Technical Support Officer in Trading Standards. Familiarise yourself with the regulatory frameworks and consumer protection laws relevant to the role. This will show your interviewers that you're not just interested in the job, but that you understand its importance.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Be ready to discuss how you prioritised customer satisfaction while managing your tasks.
✨Demonstrate Your IT Proficiency
As you'll be managing information systems and databases, it's essential to highlight your IT skills. Bring specific examples of software or systems you've used in previous roles, and be prepared to discuss how you can leverage these skills to support the Trading Standards Team effectively.
✨Teamwork and Initiative
This role requires both independent work and collaboration. Think of instances where you've successfully worked as part of a team, as well as times when you've taken the initiative to solve problems on your own. Sharing these stories will illustrate your versatility and adaptability.
