Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. There are positions available within our public facing Customer Service Centres in Glenrothes and Dunfermline.
You should have excellent customer care skills, display empathy and understanding, have the ability to listen carefully, respond flexibly and sensitively to all customers. You should have good literacy and numeracy skills, as well as attention to detail and accuracy. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous development as part of your role. You should be able to work on your own or as a part of a team. Also desirable is a knowledge of a wide range of Council services and related public services. You must have the ability to use multiple IT systems and have excellent administration skills.
Proud member of the Disability Confident employer scheme
Customer Service Advisor
- Company: Fife Council
- Salary: £26,786 to £29,170 a year
- Hours: Full-time
- Location: Fife
- Working pattern: On-site
- Job type: Permanent
- Posting date: 12 Nov 2026
- Closing date: 29 Nov 2026
Summary
Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses. There are positions available within our public facing Customer Service Centres in Glenrothes and Dunfermline.
Essential requirements
You should have excellent customer care skills, display empathy and understanding, have the ability to listen carefully, respond flexibly and sensitively to all customers. You should have good literacy and numeracy skills, as well as attention to detail and accuracy. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous development as part of your role. You should be able to work on your own or as a part of a team. Also desirable is a knowledge of a wide range of Council services and related public services. You must have the ability to use multiple IT systems and have excellent administration skills.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Customer Service Advisor in Dunfermline employer: Fife Council
Fife Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a flexible 36-hour working week, generous leave entitlements, and opportunities for hybrid working, employees can achieve a healthy work-life balance while contributing to meaningful projects within the community. The council is committed to continuous improvement and provides ample career development opportunities, making it an ideal place for MRICS qualified Chartered Surveyors to thrive.
