At a Glance
- Tasks: Help clients succeed with our construction software and improve their project management.
- Company: Join the innovative team at Hilti Fieldwire, a leader in construction tech.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for growth.
- Other info: Dynamic startup culture with a focus on learning and collaboration.
- Why this job: Make a real impact in the construction industry while building lasting client relationships.
- Qualifications: 3+ years in construction, excellent communication skills, and a passion for tech.
The predicted salary is between 40500 - 49500 £ per year.
Hilti Fieldwire, Inc.'s affiliate is hiring.
This position is an opportunity to join the Hilti, Inc. team.
The candidate selected for this position will be a Hilti, Inc. team member.
If interested, please complete our application.
Who we’re looking for
Fieldwire is a group company of the Hilti Group.
The candidate selected for this position will be a Hilti team member.
We are looking for construction professionals that have experience using software to plan and manage construction projects.
Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry.
Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.
- What you’ll be doing
- The primary responsibilities of our next Customer Success Manager will be to:
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
- Build and maintain long-lasting relationships with Fieldwire clients.
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
- Assist the product team in identifying issues and communicating customer feedback for product improvements.
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences:
- 3+ years of professional construction experience, preferably with a combination of field and office management roles
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from tradesmen to senior-level managers
- A basic understanding of construction process from design to completion
- An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Desire to learn in a dynamic startup environment
Why Fieldwire?
The field-first construction platform for less busywork and more building.
Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform.
It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish.
Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions.
As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job.
Learn more at Fieldwire. com.
Where is the job located?
This role is Hybrid and based in Manchester, England, where our Hilti Head Office is located.
Fieldwire is proud to be an Equal Opportunity Employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.
Construction Success Manager in Manchester employer: Fieldwire
At Hilti, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Construction Success Manager in our Manchester office, you will benefit from a supportive environment that encourages professional growth and development, while working with cutting-edge technology to transform the construction industry. With a focus on employee satisfaction and continuous engagement, we offer unique opportunities for career advancement and the chance to make a meaningful impact on projects worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Construction Success Manager in Manchester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Fieldwire, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Construction Success Manager at Fieldwire.
We think you need these skills to ace Construction Success Manager in Manchester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Fieldwire
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
