Construction Success Manager in Manchester

Hilti Fieldwire, Inc.’s affiliate is hiring for a Customer Success Manager position.

This role will bring you into the Hilti, Inc. team, and offers the opportunity to work with leading construction professionals and advanced software to help clients streamline their projects.

Who we’re looking for

Fieldwire is a group company of the Hilti Group.

We seek construction professionals who have experience using software to plan and manage construction projects.

Ideal candidates are proactive, detail-oriented, friendly, and passionate about improving the construction industry.

The role involves advising clients, guiding platform deployments, providing training and consultation, and driving continuous engagement to ensure satisfaction and account expansion.

• What you’ll be doing
• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand clients’ construction needs and current technology stacks to seamlessly integrate Fieldwire into day‑to‑day workflows.
• Manage a portfolio of customers to improve their Fieldwire usage and processes.
• Build and maintain long‑lasting relationships with clients.
• Conduct web‑based and in‑person training and demonstrations to educate clients on Fieldwire.
• Assist the product team in identifying issues and communicating customer feedback for improvements.
• Troubleshoot, as necessary, and resolve technical issues to answer product questions.
• Required skills and experiences
• 3+ years of professional construction experience, preferably with a combination of field and office management roles.
• Excellent presentation and communication skills.
• Self‑motivated, highly organized, and strong time‑management abilities.
• Diplomacy and patience when working through customer issues.
• Comfortable communicating with all levels, from tradesmen to senior‑level managers.
• Basic understanding of the construction process from design to completion.
• Understanding of how the different parties on a construction project interact to drive a successful schedule and budget.
• Ability to creatively brainstorm unique solutions to client issues.
• Desire to learn in a dynamic startup environment.

Why Fieldwire?

The field‑first construction platform makes less busy work and more building possible.

Trusted on 4 million+ projects worldwide, Fieldwire by Hilti provides crews reliable access to plans, tasks, and updates on a single, transparent platform that unites the field and office.

It gives teams real‑time visibility, clear ownership, and context for confident decisions.

As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job.

Location

This Hybrid role is based in Manchester, England, at the Hilti Head Office. Travel may be required for client visits.

As set forth in Fieldwire’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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