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- Tasks: Manage appointments, assist patients, and support the clinical team in a busy GP practice.
- Company: Fieldhead Surgery, a community-focused GP practice in Huddersfield.
- Benefits: Gain valuable experience in healthcare and develop your administrative skills.
- Why this job: Make a real difference in patient care while enjoying a supportive work environment.
- Qualifications: Customer service skills and experience with System One preferred.
- Other info: Join a team that values continuous improvement and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Are you an experienced GP Receptionist seeking a new, rewarding opportunity? Would you like to take on a role that provides you with ownership of your workload? If you are a reliable, outgoing professional who loves interacting with people on all levels and want to play a crucial role in supporting the primary care sector and growing practice, then you are just the type of candidate for this role!
Our 4 surgeries across Huddersfield continually strive to improve work processes that deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Main duties of the job
We are now looking for an experienced GP Receptionist to be able to assist with and be responsible for a wide range of administrative duties and the provision of administrative support to the clinical team. Previous experience within a GP Practice would be an advantage.
About us
Fieldhead Surgery is a GP practice based in Huddersfield, committed to providing high-quality, patient-centred primary care to the local community. The practice delivers comprehensive services designed to support both the immediate and long-term health needs of patients. Services include routine and urgent appointments, chronic disease management, health promotion and screening, minor illness care, and access to a multidisciplinary team of healthcare professionals. Fieldhead Surgery focuses on compassionate, accessible, and effective care, while continually improving services and working collaboratively with local health partners to meet the needs of its patients.
Job responsibilities
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e-requests for appointments
- Answer incoming phone calls, transferring calls, or dealing with the callers requests appropriately
- Initiating contact with and responding to, requests from patients, team members, and external agencies
- Data entry of new and temporary registrations and relevant patient information as required
- Manage all queries as necessary in an efficient manner
- Monitor and maintain the reception area and notice boards
- Provide general administrative support such as scanning, copying, supporting clinical team, etc.
Person Specification
- Excellent customer service skills with a courteous and friendly demeanour
- 1 years' Experience using System one.
- Excellent IT skills and solid knowledge Microsoft Outlook experience (Excel, Word, Outlook emails, etc.).
- Managing challenging behaviour in a professional manner.
- Must have excellent customer service skills and well as proficient written and spoken English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Huddersfield employer: Fieldhead Surgery
Contact Detail:
Fieldhead Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Huddersfield
✨Tip Number 1
Get to know the practice! Research Fieldhead Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common receptionist interview questions, especially those related to customer service and handling challenging situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Fieldhead Surgery team.
We think you need these skills to ace Receptionist in Huddersfield
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience as a GP Receptionist. We want to see how you've handled similar responsibilities and what you can bring to our team at Fieldhead Surgery.
Be Personable: Since this role is all about interacting with patients and the clinical team, let your personality shine through! Use a friendly tone in your application to show us you're the outgoing professional we're looking for.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in joining our practice.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start reviewing it right away!
How to prepare for a job interview at Fieldhead Surgery
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the practice and its services. Familiarise yourself with the appointment system and common queries patients might have. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your People Skills
As a GP Receptionist, you'll be interacting with patients and team members all day long. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve managed challenging situations or gone above and beyond for a patient.
✨Get Tech-Savvy
Since the job requires using System One and Microsoft Office, be ready to discuss your experience with these tools. If you can, practice using them beforehand so you can confidently talk about your skills during the interview. Highlight any specific tasks you've accomplished using these systems.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's approach to continuous improvement or how they support their staff. This shows that you’re not just interested in the job, but also in contributing to the team and enhancing patient care.
