At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with installations and meetings.
- Company: Dynamic workplace with a culture of diverse perspectives and collaboration.
- Benefits: Private medical insurance, matched pension contributions, and career development opportunities.
- Other info: Enjoy a vibrant office environment with stunning city views and supportive workplace culture.
- Why this job: Be the face of IT, solve problems, and make a real impact on your colleagues' work.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 30000 - 40000 € per year.
The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk‑ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. This role requires you to be fully office based Monday to Friday.
Responsibilities
- Deskside support – troubleshooting IT related incidents from in‑house software to hardware, including mobile devices, laptops, PCs, and printers.
- Be a local point of contact for the technical teams and provide remote hands as required.
- Assist with the installation of new or upgraded systems and applications, participate in testing and troubleshooting as needed, and involve in project works to local offices.
- Provide meeting room support by assisting with the setting‑up of video conferences and presentations, and monitor videoconferences as required.
- Proactively keep colleagues you are supporting informed of any progress on their incidents or service requests.
- Responsible for the New Joiner / Leaver / Mover tasks.
- Travel to other offices to provide on‑site support and provide remote hands as required.
- Track and document details of work performed, including resolution steps, in the ITSM.
- Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and that the colleague is kept up to date.
- Maintain Knowledge Base articles in our ITSM.
- Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages.
Knowledge, Skills & Experience
- Dynamic personality with the desire to own incidents through to resolution.
- Excellent communication skills, both written and oral.
- Flexible approach to work with the ability to work effectively under pressure.
- Encourages co‑operative working.
- Ability to work in a fast‑paced and dynamic environment.
Benefits
- You can be yourself: We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
- Beyond salary: Private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, and many more.
- View advantage: Based on the 17th floor in No.1 Spinningfields, with views of the entire City.
- Career development: A ‘build a career’ approach to training, with pathways and freedom to explore further study.
- Workplace culture: You have a life outside work, and we support it through clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
We will provide the equipment necessary for you to shine at the interview and beyond. Just let us know what you need.
Local IT Support Technician in Manchester employer: Fieldfisher
As a Local IT Support Technician, you will thrive in a vibrant workplace located on the 17th floor of No.1 Spinningfields, offering stunning city views and a culture that celebrates diverse perspectives. With a strong emphasis on employee well-being, we provide comprehensive benefits including private medical insurance and matched pension contributions, alongside ample opportunities for career development and a supportive work-life balance through various clubs and initiatives. Join us to be part of a dynamic team where your contributions are valued and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Local IT Support Technician in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling IT incidents, brush up on common issues and solutions. Maybe even role-play some scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Prepare questions for your interviewers! Show them you're engaged by asking about their current projects or challenges. This not only demonstrates your interest but also gives you insight into how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Local IT Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Local IT Support Technician role. Highlight your troubleshooting abilities and any relevant IT support experience to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how your dynamic personality can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application showcases your ability to convey information clearly. We want to see how you keep colleagues informed and engaged!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fieldfisher
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting common IT issues. Familiarise yourself with the hardware and software mentioned in the job description, as well as any relevant tools or systems that might come up during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with colleagues, practice explaining technical concepts in simple terms. Be ready to demonstrate how you would keep stakeholders informed about incident progress and how you handle communication under pressure.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a major service outage or a tricky support request. Think through your past experiences and be ready to share examples that highlight your problem-solving skills and ability to work collaboratively.
✨Demonstrate Your Flexibility
This role requires a dynamic approach, so be prepared to discuss how you've adapted to changing circumstances in previous jobs. Highlight your willingness to work outside normal hours if needed and your experience with project work or supporting multiple locations.
