At a Glance
- Tasks: Provide on-site IT support, manage incidents, and assist with tech installations.
- Company: Join Fieldfisher, a diverse and inclusive law firm in the iconic Titanic Quarter.
- Benefits: Enjoy private medical insurance, dental cover, matched pension contributions, and more perks.
- Other info: Travel to Dublin may be required; flexible working hours available.
- Why this job: Be the face of IT, work in a dynamic environment, and grow your career with us.
- Qualifications: Experience in IT support, excellent communication skills, and a proactive attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are seeking a proactive and customer-focused Local IT Support Technician to join our on-site team. In this key role, you will be the first point of contact for IT support, responsible for a range of tasks including managing starters and leavers, walk-up support, asset management, AV assistance, and tailored technical support. You will work closely with stakeholders and serve as the face of IT within the office.
This is a full-time, office-based position (Monday to Friday), operating on a rota basis: 8am–4pm, 9am–5pm, and 10am–6pm.
Please note that there would also be travel required to Dublin up to twice a month.
Responsibilities
- On-site technical assistance
- Be a local point of contact for the technical teams and provide remote hands as required.
- Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices.
- Provide meeting room support by assisting with the setup of video conferences and presentations. Monitor videoconferences as required.
- Proactively keep the colleagues you are supporting informed of any progress on their incident/service request.
- Responsible for the New Joiner/ Leaver/ Mover tasks
- Travel to offices to provide on-site support and provide remote hands as required.
- Track and document details of work performed including resolution steps in the ITSM.
- Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date.
- Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages.
Qualifications / Skills
- You will have a proven background in information technology deskside support and will possess the following skills and experience:
- Troubleshooting of IT-related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
- Highly proactive individual with the desire to own incidents through to resolution.
- Excellent communication skills, both written and oral.
- Flexible approach to work with the ability to work effectively under pressure.
- Encourages Co-Operative Working
- Ability to work in a fast-paced and dynamic environment.
Who are we looking for?
- We don't have a type. We believe our differences are our strength; varied cultures, approaches and experiences can only benefit us.
What do we offer?
- You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
- Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
- Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.
- Nurturing your talent: Take a 'build a career' approach to your training. You\'ll be on a pathway but free to wander if you see something you\'d like to study more closely.
- Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
Inclusion is not exclusive:
If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
We will provide the equipment to allow you to shine at the interview and beyond. Just let us know what you need.
For accessibility information on our Belfast office, visit: Accessing Fieldfisher Belfast Hub ¦ Fieldfisher
What to do next:
- Click 'Apply Now', complete an online application and upload a CV.
- Successful applications will be invited to a 20–30-minute introductory call with a recruiter.
- Every role recruits differently. But we''ll always let you know what to expect from the process, so you get no surprises.
- For hybrid opportunities, you'll be invited to visit our offices for a face-to-face meeting.
- We try to make sure the process takes around 2-3 weeks only, but we can't always promise that. We will work around everyone's availability. You can contact us at recruitmenthr@fieldfisher.com.
We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.
#J-18808-Ljbffr
IT Support Technician in Belfast employer: Fieldfisher
Fieldfisher is an exceptional employer that prioritises the growth and development of its employees within a collaborative and inclusive work culture. Located in the vibrant city centre of Belfast, the Business Services Insight Programme offers students from diverse backgrounds the chance to gain invaluable insights into various roles while building essential skills and networking with industry leaders. With a commitment to nurturing future talent, Fieldfisher provides a supportive environment where individuals can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fieldfisher values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fieldfisher might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fieldfisher!
✨Direct Apply to Fieldfisher
Let's not forget to apply directly through the Fieldfisher website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fieldfisher.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fieldfisher. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fieldfisher
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
