Local IT Support Technician JBLE1_NI in Belfast

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. This role requires you to be fully office based Monday-Friday.

Responsibilities:

• Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
• Be a local point of contact for the technical teams and provide remote hands as required
• Assist with the installation of new or upgraded systems and applications
• Participate in testing and troubleshooting as needed
• Involve in project works to local offices
• Provide meeting room support by assisting with the setting-up of video conferences and presentations
• Monitor videoconferences as required
• Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
• Stock management
• Responsible for the New Joiner/ Leaver/ Mover tasks
• Travel to offices to provide on-site support and provide remote hands as required
• Track and document details of work performed including resolution steps in the ITSM
• Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
• Maintain Knowledge Base articles in our ITSM
• Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages

Knowledge, Skills & Experience:

• Will have a proven background in information technology and will possess the following skills and experience:
• Dynamic personality with the desire to own incidents through to resolution
• Excellent communication skills, both written and oral
• Flexible approach to work with the ability to work effectively under pressure
• Encourages Co-Operative Working
• Ability to work in a fast-paced and dynamic environment

What do we offer?

• You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more.
• Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
• Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
• Inclusion is not exclusive: If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.

What to do next:

• Click 'Apply Now', complete an online application and upload a CV. Successful applications will be invited to a 20-30-minute introductory call with a recruiter.
• Every role recruits differently. But we'll always let you know what to expect from the process, so you get no surprises.
• For hybrid opportunities, you'll be invited to visit our offices for a face-to-face meeting.
• We try to make sure the process takes around 2-3 weeks only, but we can't always promise that. We will work around everyone's availability.
• You can contact us at Callum-Caolan.Burn.
• We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.