At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with installations and meetings.
- Company: Join a diverse and inclusive tech team at Fieldfisher.
- Benefits: Enjoy private medical insurance, dental cover, and matched pension contributions.
- Other info: Opportunities for career growth and involvement in exciting projects.
- Why this job: Be the go-to tech person and make a real difference in a dynamic environment.
- Qualifications: Proven IT background, excellent communication, and a flexible approach to work.
The predicted salary is between 30000 - 40000 £ per year.
The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. This role requires you to be fully office based Monday-Friday.
Responsibilities:
- Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
- Be a local point of contact for the technical teams and provide remote hands as required
- Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed.
- Involve in project works to local offices
- Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required
- Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
- Stock management
- Responsible for the New Joiner/ Leaver/ Mover tasks
- Travel to offices to provide on-site support and provide remote hands as required
- Track and document details of work performed including resolution steps in the ITSM
- Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
- Maintain Knowledge Base articles in our ITSM
- Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages
Knowledge, Skills & Experience:
- Will have a proven background in information technology and will possess the following skills and experience:
- Dynamic personality with the desire to own incidents through to resolution
- Excellent communication skills, both written and oral
- Flexible approach to work with the ability to work effectively under pressure
- Encourages Co-Operative Working
- Ability to work in a fast-paced and dynamic environment
Who are we looking for?
We don't have a type. We believe our differences are our strength; varied cultures, approaches and experiences can only benefit us.
What do we offer?
You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together.
Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more.
Location: Based on the 17th floor in 24-26 Adelaide Exchange, with views of the entire City.
Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
Inclusion is not exclusive: If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
What to do next: Click 'Apply Now', complete an online application and upload a CV. Successful applications will be invited to a 20-30-minute introductory call with a recruiter.
We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.
Local IT Support Technician in Belfast employer: Fieldfisher
Fieldfisher is an exceptional employer that fosters a vibrant and inclusive work culture, where diverse perspectives are celebrated and every employee is encouraged to be their authentic self. Located on the 17th floor of 24-26 Adelaide Exchange, our Manchester office offers stunning city views and a supportive environment that prioritises personal and professional growth through tailored training pathways and various clubs and initiatives. With a comprehensive benefits package including private medical insurance, matched pension contributions, and opportunities for community engagement, we empower our employees to thrive both in and out of the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Local IT Support Technician in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fieldfisher. Check out their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and think about how your past experiences can relate to the role. We all know that confidence is key, so the more you prepare, the better you'll feel when it’s time to shine!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific incidents where you’ve successfully troubleshot IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to learn more about the team you'll be working with!
We think you need these skills to ace Local IT Support Technician in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Local IT Support Technician role. Highlight your troubleshooting abilities and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled IT incidents or supported colleagues in the past – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application is clear and concise. Use straightforward language and keep it professional yet friendly – we want to get to know you!
Apply Through Our Website:Don't forget to apply through our careers page! It’s the best way to ensure your application gets into the right hands. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Fieldfisher
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting common IT issues. Familiarise yourself with the hardware and software mentioned in the job description, like mobile devices, laptops, and AV support systems. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves being the face of IT on site, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with colleagues in the past, especially when resolving incidents or providing updates. This will demonstrate your ability to keep stakeholders informed and engaged.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a major service outage or assisting a colleague with a tech issue. Think through your past experiences and be ready to explain how you approached similar challenges. This will highlight your problem-solving skills and your dynamic personality.
✨Emphasise Your Team Spirit
This role requires co-operative working, so be prepared to discuss how you work well in a team. Share examples of successful collaborations and how you’ve supported your colleagues in the past. Showing that you value teamwork will resonate well with the interviewers and align with their culture.
