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- Tasks: Provide top-notch customer support and manage IT incidents in a dynamic legal services firm.
- Company: Prominent legal services firm in Belfast with a focus on innovation and teamwork.
- Benefits: Full-time role with opportunities for growth and a collaborative work environment.
- Why this job: Join a team that values your skills and offers a chance to make a real impact.
- Qualifications: Strong communication, technical skills, and experience with ServiceNow and ITIL principles.
- Other info: Fast-paced environment with a commitment to innovative solutions.
The predicted salary is between 30000 - 42000 £ per year.
A prominent legal services firm in Belfast seeks an IT Service Desk Analyst to provide customer support, manage incidents, and maintain IT systems. This role requires strong communication skills, technical proficiency, and adaptability in a fast-paced environment. Ideal candidates will have experience with ServiceNow and ITIL principles. The position offers full-time employment in a growing office committed to innovative solutions and teamwork.
IT Service Desk Analyst - Hybrid Belfast | Grow & Deliver employer: Fieldfisher
Contact Detail:
Fieldfisher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Hybrid Belfast | Grow & Deliver
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow and ITIL knowledge. We want to show that we’re not just tech-savvy but also ready to tackle real-world problems in a fast-paced environment.
✨Tip Number 3
Practice our communication skills! Role-play common support scenarios with a friend. This will help us articulate our thoughts clearly and confidently during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace IT Service Desk Analyst - Hybrid Belfast | Grow & Deliver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL principles. We want to see how your skills match the role, so don’t be shy about showcasing your technical proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Analyst position. Share examples of how you've provided customer support and managed incidents in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing office!
How to prepare for a job interview at Fieldfisher
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with ServiceNow and ITIL principles. Be ready to discuss how you've used these tools in past roles and how they can benefit the firm.
✨Show Off Your Communication Skills
Since this role involves customer support, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve issues.
✨Demonstrate Adaptability
Prepare to share experiences where you've had to adapt quickly in a fast-paced environment. Highlight your problem-solving skills and how you handle unexpected challenges.
✨Research the Firm's Culture
Get to know the legal services firm’s values and mission. Tailor your answers to show how you align with their commitment to innovative solutions and teamwork, making it clear that you're a great fit for their culture.
