Business Analyst – Business Transformation in Belfast

The Business Analyst (Business Transformation) will play a pivotal role in analysing, designing, and delivering change across the firm. Working closely with stakeholders across business services teams, this role ensures that initiatives are aligned with the firm's strategic goals, improve operational efficiency, and enhance client service delivery. The successful candidate will bring structure, clarity, and insight to complex challenges and support the firm through ongoing transformation - whether process improvement, technology enablement, operating model redesign, or cultural change.

Key Responsibilities

• Business Analysis & Insight
  • Gather, document, and validate business requirements across business services areas.
  • Analyse current-state processes, systems, and data to identify improvement opportunities.
  • Map "as-is" and design "to-be" workflows, incorporating efficiency, automation, and user-centric design.
  • Support business case development, including ROI modelling and impact analysis.
• Transformation Project Support
  • Work with the business transformation team to support day-to-day project activities and delivery cycles, covering duties such as responding to user requests, troubleshooting issues, and maintaining data integrity in digital systems.
  • Contribute to project artefacts including plans, RAID logs, testing scripts, and progress reports.
  • Participate in UAT, change readiness assessments, training support, and post-go-live reviews.
• Stakeholder Engagement
  • Act as a liaison between teams across business services, notably Finance, IT, HR, Risk and Legal Support to ensure alignment and effective communication.
  • Facilitate workshops, interviews, and focus groups to elicit business needs and validate solutions.
  • Build strong working relationships at partner, director, and operational levels.
• Data & Reporting
  • Support data analysis, reporting, and insights that inform transformation decisions.
  • Work with data owners to improve data quality, governance, and consistency across systems.
• Continuous Improvement
  • Identify and recommend improvements to processes, systems, and controls across the firm.
  • Contribute to the development of improved business services structures and Target Operating Models, reflecting themes in projects such as TOM validation.
  • Promote a culture of operational excellence and innovation.

Skills & Experience

• Essential
  • Proven experience as a Business Analyst in a professional services environment (law firm experience highly desirable).
  • Strong understanding of legal operations, workflows, and law firm business services.
  • Demonstrated experience supporting transformation programmes, ideally including technology implementations.
  • Excellent analytical and problem-solving skills, with the ability to translate complexity into clear documentation.
  • Skilled in process mapping (e.g., BPMN), requirement gathering, and stakeholder management.
  • Strong written and verbal communication skills.
• Desirable
  • Experience working with data visualisation or reporting tools.
  • Exposure to legal project management, continuous improvement methodologies (Lean, Six Sigma), or operating model design.
  • Understanding of change management principles.

Personal Attributes

• Highly organised with strong attention to detail.
• Collaborative and approachable, with the ability to work effectively across diverse teams.
• Adaptable, proactive, and comfortable working in a fast-paced environment.
• Confident facilitating discussions and challenging the status quo in a constructive way.
• A "can-do" mindset with a focus on delivering quality outcomes.

Reporting & Location

• Reports to: TBD.
• Location: Belfast.

What do we offer?

• You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• In the office or WFH? : We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
• Beyond salary : We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more.
• Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.
• Nurturing your talent: Take a 'build a career' approach to your training. You’ll be on a pathway but free to wander if you see something you’d like to study more closely.
• Funnel your interests : You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
• Inclusion is not exclusive: If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.

What to do next:

• Click 'Apply Now', complete an online application and upload a CV. Successful applications will be invited to a 20-30-minute introductory call with a recruiter.
• Every role recruits differently. But we’ll always let you know what to expect from the process, so you get no surprises.
• For hybrid opportunities, you’ll be invited to visit our offices for a face-to-face meeting.
• We try to make sure the process takes around 2-3 weeks only, but we can’t always promise that. We will work around everyone’s availability.
• You can contact us at . We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.