Senior Cloud Platform Engineer in Whitehall

Company Description
Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

About the opportunity
Exerp provides software that powers the day-to-day operations of leading fitness businesses worldwide. Our Cloud team builds and runs the platform those solutions sit on. As a Senior Cloud Platform Engineer, you’ll help make that platform reliable, secure, observable and easy for product teams to use. You’ll work across a large AWS estate (hundreds of accounts, multiple workloads, eight regions), building durable platform capabilities and well-supported ways of working. The goal is to let engineering teams deliver and run services safely without needing to become cloud infrastructure specialists.

You’ll report to the Head of Cloud Engineering, you'll be responsible for:

• Build and evolve the platform
• Design, build and run shared AWS and Kubernetes capabilities that support Exerp workloads globally
• Create reusable, opinionated platform patterns for account foundations, networking, identity, compute, storage, deployment and observability
• Use Terraform, Helm, Argo CD and related automation to make infrastructure and application delivery repeatable, reviewable and recoverable
• Improve our internal developer platform and service catalogue (including Port) so teams can find, provision and run what they need through clear self-service paths
• Assess new technologies pragmatically, weighing customer value, operational risk, security, cost and long-term maintainability
• Improve reliability and operational maturity
• Define and improve SLOs, operational readiness, resilience, disaster recovery and capacity planning for platform services
• Build meaningful observability with Grafana Cloud, Elastic Cloud and AWS-native tooling, using well-designed logs, metrics, traces and alerts
• Take part in incident response and problem management, helping teams restore service quickly and turning lessons into lasting improvements
• Reduce toil by automating repetitive manual work and designing out recurring failure modes
• Support safe change across a global estate through sound upgrade, migration, maintenance and rollback practices
• Enable product and engineering teams
• Work with developers, solution architects, security and operations colleagues to understand their needs and deliver practical platform solutions
• Create clear paved roads for deploying, configuring, monitoring and changing hosted environments, with flexibility where workloads need it
• Improve documentation, examples, templates and support processes so teams can solve common problems themselves
• Coach colleagues on design decisions, troubleshooting and operational practice, and share knowledge to lift capability across engineering
• Protect the business and its customers
• Apply AWS Well-Architected principles and security best practice across identity, access, networking, data protection, resilience and operational control
• Help maintain strong multi-account governance, including permission boundaries, SSO and OIDC integrations, policy controls and auditability
• Contribute to cost management through better visibility, tagging, resource efficiency and cost-aware platform decisions
• Treat customer impact, data privacy and security as first-class considerations in design and day-to-day operations

Qualifications
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do. The platform is a force multiplier for Exerp. Every improvement to reliability, delivery flow, security, observability, or developer experience helps product teams move faster and helps protect the businesses that rely on our software. This role has a direct opportunity to shape how cloud engineering is practised across a global product organisation.

Required qualifications for this role:

• Significant experience designing, building and running production platforms or distributed systems on AWS
• Strong hands-on Kubernetes experience, ideally Amazon EKS, covering cluster lifecycle, scheduling, networking, storage, security and workload operations
• Strong Infrastructure as Code experience, especially designing maintainable Terraform projects, modules and shared patterns at scale
• Experience with GitOps and continuous delivery, ideally with Argo CD and Helm

Nice to have:

• Familiarity with Grafana Cloud, Elastic Cloud or similar platforms
• Familiarity with Java-based production systems (Exerp Core is mainly written in Java, but deep Java development experience isn’t needed)

How you work
You own outcomes, follow problems through and speak up early when priorities, risks or dependencies change. You enjoy troubleshooting complex systems and keep making progress when the answer isn’t obvious. You favour simple, automated, well-documented solutions over heroics and repeated manual fixes. You’re collaborative and service-minded, but can set sensible boundaries and help teams become self-sufficient. You share knowledge through design discussions, reviews, documentation, mentoring and constructive challenge. You work well independently in a global organisation and communicate confidently in written and spoken English. A solid understanding of AWS multi-account environments, IAM, identity federation, OIDC, networking, DNS, VPNs, firewalls and common AWS security controls. Experience designing observability that helps engineers understand system health and troubleshoot customer-impacting issues. Scripting and automation skills in shell and/or Python. A track record of leading complex technical initiatives from discovery through to implementation, adoption and operational ownership. A clear understanding of reliability, security, data privacy, change management and the trade-offs of running globally distributed systems.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad. We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.

Before you apply
To be considered for employment, you must be legally authorised to work in the country where the role is advertised. This applies to remote roles too. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage. Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly. We also invite you to check out our Candidate FAQs for more information about our recruitment process.

Interview Recording and Background Checks
As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews via Microsoft Teams during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here. Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. We encourage applications from all sectors of the community.

We make it a priority to respond to every applicant.