Operations Manager

Operations Manager CQC Care Homes in the region of Cornwall £55k Job Overview Reporting into the Regional Director you will lead the performance of several locations within the Cornwall region, providing direct line management, support and guidance to a team of managers and allocated support functions in achieving quality, customer, financial and growth targets. Adult services supports people from 18 – 65+ with a wide range of social care needs; these include adults with Autism, Learning Disabilities, Mental Health Issues and Complex Needs. Our staff teams and our managers are kind experienced professionals who will be there right from the start of your journey with us.There will be travel and some overnight stays required. Job Responsibilities: Reporting into the Regional Director your duties will include: Key tasks: Quality and Governance * Provide operational support to the Regional Director and all services to achieve GOOD or OUTSTANDING ratings with the Regulator (CQC/CIW or country specific equivalent) utilising internal audits. You will be expected to take responsibility for a specified number of service visits and service audits (set as KPIs) which are to be managed by you in this role. * You will ensure effective collaboration and communication with both the quality team and ensuring your Regional Director is kept up to date on progress. * You will implement the recommendations from the surveys of the people we support, ensuring your Regional Director has an overview of progress. It will be your responsibility to ensure improvements are achieved and maintained. * Lead in your allocated area in driving improvement on all areas of quality performance – such as audits compliance, action plan completion, and other relevant quality metrics. * Deliver service improvement via the effective management of complaints, compliments, and feedback, ensuring that lessons are learnt and shared * When allocated by the Regional Director, manage and lead on complaints, with the aim to achieve a positive and complete resolution in line with policy * Ensure that the service action plans are embedded and driven to accomplishment. Support managers and liaise with the Support teams, facilitate and co-ordinate Quality Improvement. As an operations manager you will jointly own and implement the service improvement plans being a key member of the team linking with the managers and the Regional Director * Remove any barriers and ensure Managers have ready access to, and support from internal and external support services to achieve maximum performance against key goals and objectives. You are also responsible for ensuring Managers update and use the internal systems effectively and appropriately. * Ensure the highest standards of care, customer service, hospitality and support are always delivered and evidenced. * Have a good awareness of the Single Assessment framework, so that the Registered managers can be supported appropriately in readiness and during assessment processes, * Ensure legal frameworks that ensure people we support are safe such as the Mental Capacity Act, DOLs or court orders and enact conditions where this is appropriate. * Represent the organisation in issues of safeguarding and attend meetings to work towards resolution of areas of concern. In some instances, as an operational manager, you will be required to lead and manage some cases, reporting directly back to the Regional Director and Divisional Director. * Ensure that environments are safe, meet health and safety requirements, that all major areas such as fire and water are consistently tested and measured and that environments are of a decorative presentation in conjunction with people who live at the location. * Work with people we support, their support and the circle of support around the individual to develop ways of hearing their voice to have best outcomes. * Have a good working knowledge of the regulatory and legal frameworks relevant to the social care sector. * To lead and over see your allocated location in support of the regional director using data and IT systems such as power BI, Nourish, SharePoint etc. * To work with the registered managers to support the staff team for each location to meet their excepted mandatory training and seek further support for specialist training appropriate to the individuals needs as assessed and to monitor that training and skill development are part of the yearly development plan. * Effectively manage urgent and crisis situations, being able to prioritise, devise and implement immediate plans to mitigate risk to the people we support, staff teams. * KPI – to achieve 90% good and above rating internally and externally for quality metrics for the locations allocated to you by your regional director Essential skills: Good standard of oral and written maths and English Strong inclusive leadership style First class communication skills, able to communicate at all levels. Confident problem analysis & judgment skills The ability to work under pressure and to deadlines. Skilled at implementing vision and direction of executive management in a way that staff at all levels will understand, helping them to see how their contributes to the achievement of those goals Experienced in managing people, finances and resources to demanding plans and budgets. Experience in multi-site management Must have worked in a health care environment managing resources and people, preferably in a matrixed management environment. Experience of managing in a heavily regulated environment Strong relationship building skills. Excellent communication and presentation skills. Quality & Customer Focused Attention to Detail, organised Responsive and flexible – to changing demands and priorities Celebrates success and performance manages in a supportive and constructive way following appropriate processes. Able to work under own initiative and under pressure. Problem solver Team player Desirable skills: Educated to degree level or equivalent experience Experienced in project management For more information about this Operations Manager opportunity in Cornwall contact Mick Hull Fieldview Care Recruitment Solutions