At a Glance
- Tasks: Lead a dynamic team of IT Technicians and oversee tech support operations.
- Company: Join a forward-thinking company focused on innovation and teamwork.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Exciting opportunities for career growth in a fast-paced tech landscape.
- Why this job: Make a real impact by shaping IT strategies and mentoring future tech leaders.
- Qualifications: 6+ years in IT with leadership experience and strong technical skills.
The predicted salary is between 56700 - 69300 £ per year.
Leading a tight-knit, hands-on team of 5 IT Technicians to support company operations, systems, and hardware infrastructure. This individual acts as both a tactical manager and a strategic planner, bridging the gap between high-level business goals and daily technical helpdesk performance.
The ideal candidate possesses strong leadership capabilities alongside deep technical expertise to mentor junior staff while overseeing network architecture, security policies, and technology procurement.
Job Summary
- Department: Information Technology
- Reports To: Chief Operating Officer (COO) or Chief Financial Officer (CFO)
- Direct Reports: 5 × IT Technicians
Key Responsibilities
- Team Leadership: Mentor, schedule, and lead a direct team of 5 IT Technicians, ensuring clear workflows and escalating technical issues appropriately.
- Helpdesk Management: Oversee the ticketing system, track team performance metrics (SLA response times), and ensure continuous end-user support.
- Infrastructure & Maintenance: Maintain networks, servers, cloud applications, and hardware deployments to achieve optimal uptime and system reliability.
- Cybersecurity & Backup: Formulate, implement, and audit data protection compliance, network security barriers, and business disaster recovery protocols.
- Vendor & Budget Control: Act as the primary contact for third-party service providers, manage hardware lifecycle procurement, and control the IT departmental budget.
Requirements & Qualifications
- Experience: 6+ years of IT experience, with at least 2-3 years managing small technical teams or acting as a Helpdesk Lead.
- Technical Proficiency: Hands-on experience with Microsoft 365, Active Directory, cloud solutions (AWS/Azure), MDM deployment tools, and network routing.
- Certifications: CompTIA Network+/Security+, ITIL Foundation, or equivalent Microsoft certifications are highly desirable.
- Soft Skills: Outstanding problem-solving skills, strong interpersonal management abilities, and clear technical communication for non-technical stakeholders.
Head Of IT in London employer: Field Solutions Group
As a global leader in refrigeration manufacturing, we pride ourselves on fostering a dynamic work environment that encourages innovation and professional growth. Our Refrigeration Engineers benefit from comprehensive training programs, competitive remuneration, and a supportive team culture that values collaboration and excellence. Located in a vibrant region, our employees enjoy a balanced work-life experience while contributing to cutting-edge solutions in the refrigeration industry.
