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- Tasks: Coordinate customer service requests and manage field engineer assignments efficiently.
- Company: Join a fast-growing, established office technology provider with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that values customer satisfaction and effective communication.
- Qualifications: Experience in customer service and strong organizational skills are essential.
- Other info: This role offers a chance to make a real impact in a supportive team.
The predicted salary is between 28800 - 42000 £ per year.
Customer Service Controller We are seeking an experienced service controller for a fast growing and well established office technology provider. The key focus of the role is to support the overall function of the Service department ensuring customer’s requests relating to after sales service are processed quickly efficiently and professionally. Key Responsibilities * Overall responsibility for the allocation of jobs to the field engineer workforce * Ensure all engineers are utilised in a productive and cost-effective manner to ensure maximum productivity * Building a trusted and effective relationship with field-based workforce * Handling incoming calls from customers and logging jobs as required. * Managing the daily incoming workload to ensure that all customer targets are reached and onsite “booking in” requirements met. * Manage all parts requests to ensure those calls requiring a second visit are managed efficiently and completed at the earliest opportunity * Keeping customers appraised at all times, using a variety of communication methods (verbal, email, portal updates) * To proactively manage customer expectation, particularly where external events mean SLA is at risk * Ensuring all completed calls are processed and updated effectively to ensure appropriate invoicing. * Assist in the handling of installation activity and parts distribution * Management of allocation and cost control of regi…
Customer Service Coordinator employer: Field Solutions Group
Contact Detail:
Field Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the office technology industry. Understanding the products and services offered by potential employers like us will help you speak confidently about how you can contribute to our customer service team.
✨Tip Number 2
Highlight your experience in managing customer expectations and handling service requests. Be ready to share specific examples of how you've successfully navigated challenging situations in previous roles.
✨Tip Number 3
Demonstrate your ability to build relationships with both customers and field engineers. We value teamwork, so showcasing your interpersonal skills will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organizational skills and how you manage workload effectively. Being able to prioritize tasks and ensure timely responses is crucial for a Customer Service Coordinator role at StudySmarter.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or coordination roles. Provide specific examples of how you've managed workloads, handled customer inquiries, or built relationships with teams.
Showcase Communication Skills: Since the role involves a lot of communication with customers and field engineers, make sure to highlight your communication skills. Mention any experience you have with various communication methods, such as phone calls, emails, or online portals.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific needs of the company. Mention how your skills and experiences align with their goals, particularly in managing customer expectations and ensuring efficient service delivery.
How to prepare for a job interview at Field Solutions Group
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you efficiently handled customer requests and resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities outlined in the job description. Be ready to explain how your skills align with tasks such as managing incoming calls, allocating jobs to engineers, and maintaining communication with customers.
✨Demonstrate Effective Communication
Since the role involves keeping customers informed through various communication methods, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you need to update a customer on their service request.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially regarding managing customer expectations and handling situations where service level agreements (SLAs) are at risk. Think of examples from your past experiences where you successfully navigated similar challenges.
