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- Tasks: Provide 2nd and 3rd line IT support, solving technical issues and leading the team.
- Company: Join a dynamic company with a strong team spirit and a focus on excellent customer service.
- Benefits: Enjoy a fun work environment, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a supportive family-like culture while making a real impact in IT.
- Qualifications: 5 years in IT or 3 years in an MSP, with strong Microsoft and networking knowledge.
- Other info: A sense of humour is essential; adaptability to change is key.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
We have a great team spirit and really want new recruits to fit in and be part of the family – you’ll need to play well with others! The business is going through many positive changes, so being adaptable and quick to react is absolutely essential. We strive to give genuinely excellent customer service and have incredible customer retention, so this must be important to you too. We don’t take ourselves too seriously, a sense of humour is very much needed! Ultimately if you enjoy coming to work, get along with your colleagues and look to do things properly.
For this role you will need a blend of being technically proficient, being a great communicator, able to help your colleagues and be the technical lead with 2nd or 3rd line issues. If all the above sounds like you, then we’d love to meet you.
Key Responsibilities:- Excellent communication skills - both written and verbal
- At least 5 years’ experience in an IT Role or 3 years’ experience in an MSP.
- Strong knowledge on Microsoft Servers and Hyper-V
- Strong knowledge of Networks
- Good understanding of Backup/Disaster Recovery Products
- In depth technical experience of Microsoft 365: Exchange, Teams, SharePoint
- Experience of Microsoft EMS 365 Technologies: Azure Active Directory, Intune, Information Protection
- Being part of the escalation team of any technical issues and finding solutions to technical issues
- Microsoft Certifications, Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900)
- ITIL Foundation
2nd Line/3rd Line IT Support employer: Field Solutions Group
Contact Detail:
Field Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line/3rd Line IT Support
✨Tip Number 1
Make sure to showcase your technical skills during the interview. Be prepared to discuss specific scenarios where you've successfully resolved 2nd or 3rd line issues, particularly with Microsoft Servers and Hyper-V.
✨Tip Number 2
Demonstrate your adaptability by sharing examples of how you've handled changes in previous roles. This will show that you can thrive in a dynamic environment, which is essential for our team.
✨Tip Number 3
Since we value excellent customer service, prepare to discuss how you've gone above and beyond for clients in the past. Highlight any experiences that reflect your commitment to customer satisfaction.
✨Tip Number 4
A sense of humour is important to us! Be yourself during the interview and don't be afraid to let your personality shine through. This will help us see if you'll fit into our team culture.
We think you need these skills to ace 2nd Line/3rd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially focusing on your 2nd and 3rd line skills. Include specific examples of how you've successfully resolved technical issues and contributed to team success.
Craft a Strong Cover Letter: Write a cover letter that reflects your personality and sense of humour, as well as your technical expertise. Emphasise your adaptability and commitment to excellent customer service, aligning with the company's values.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with colleagues and customers in previous positions. This could be through written reports or verbal interactions.
Showcase Relevant Certifications: If you have any Microsoft certifications or ITIL Foundation qualifications, make sure to mention them prominently in your application. These credentials can set you apart from other candidates and demonstrate your commitment to professional development.
How to prepare for a job interview at Field Solutions Group
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in Microsoft Servers, Hyper-V, and networking. Bring examples of past experiences where you successfully resolved 2nd or 3rd line issues, as this will demonstrate your capability to handle the role effectively.
✨Emphasise Communication
Since excellent communication is key for this position, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, showcasing your ability to communicate with both technical and non-technical colleagues.
✨Demonstrate Adaptability
The company values adaptability due to ongoing changes. Prepare to share instances where you've successfully adapted to new situations or technologies in your previous roles, highlighting your flexibility and willingness to learn.
✨Bring a Sense of Humour
Given the emphasis on a fun work environment, don’t shy away from showing your personality. Share light-hearted anecdotes or experiences that reflect your sense of humour, while still maintaining professionalism throughout the interview.
