IT Project and Change Manager

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Company Description

MÉDECINS SANS FRONTIÈRES UK Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference. MSF has around 67,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia. At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims.

Position

Join MSF UK in this exciting new role. The IT Project and Change Manager will:

• Support the ambitious growth agenda for MSF UK and Ireland, which will be underpinned by the implementation of new technology.
• Work closely with stakeholders across the organisation to ensure we deliver value from our investment in technology.
• Work closely with the newly formed change team to ensure that silos are broken down, and new processes developed to support technology implementation.
• Be confident in enabling change using technology.
• Engage with stakeholders at all levels and support project boards and sponsors to navigate through issues.
• Work in a dynamic and agile IT team that will support you to be successful.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays)

Salary: £52,866.48 per annum - £64,614.57 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose

To lead the delivery of IT projects coupled with managing the impact of the changes. Provide business analysis expertise to identify and implement solutions, and act as a trusted business partner to ensure IT systems meet the needs of stakeholders. This role combines project management, change management, business analysis, and strategic collaboration to deliver impactful results.

Requirements

Knowledge, Skills and Experience

Essential:

• Proven change management skills that evidence a deep understanding of what is required to enable effective adoption of IT systems and tools.
• Demonstrable skills in working with other change teams to deliver project outcomes in complex stakeholder environments.
• Extensive experience in business partnering, with the ability to build relationships and influence stakeholders.
• Proven experience in IT systems project management, including planning, risk management, execution, and delivery.
• Strong business analysis skills, including requirements gathering, process mapping, and gap analysis.
• Broad experience of undertaking IT systems procurement that has delivered value for money and positive supplier relationships.
• Knowledge of project management methodologies (e.g., Agile, Waterfall).
• Proficiency in tools such as MS Project, Jira, Visio, and Excel.
• Understanding of IT systems, software development lifecycle (SDLC), and enterprise solutions.
• Professional certifications such as PMP, PRINCE2, CBAP, or ITIL.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
• The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Desirable:

• Experience with enterprise systems such as ERP, CRM, or data analytics platforms.
• Familiarity with data governance and compliance standards.
• Experience of working in a large complex global organisation, either not-for-profit or commercial.

Other information

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date (please do not send applications via email as they will not be considered). Incomplete applications will not be considered. We encourage early applications as we reserve the right to close applications before the advertised closing date, or if a suitable candidate is found.

Recruitment timetable

• Closing date for applications: 6 April 2026, 11.59pm (BMT)
• First round interviews: 15 April 2026 (via Microsoft Teams)
• Second round interviews: 22 April 2026 (In-Person)
• Projected Start Date: June 2026

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting [email protected].

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks. Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK

Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.