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- Tasks: Service and maintain high-speed cash-handling equipment while building strong customer relationships.
- Company: Join Glory, a global leader in customer experience automation with over 100 years of innovation.
- Benefits: Enjoy 25 days holiday, a company car, private medical insurance, and ongoing training.
- Why this job: Be part of a dynamic team driving transformative technology and making a global impact.
- Qualifications: Engineering qualification and experience in a customer-facing role required.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
Key Responsibilities
- Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required.
- Investigates technical issues/warranty failures/in-field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
- Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications.
- Plans and prioritises workload to achieve business aims and meet customer needs.
- Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine.
- Documents system problems and preventative maintenance in customer site log.
- Gathers and records machine information to monitor performance.
- Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance.
- Make recommendations for improving service, reliability and performance of equipment.
- Escalates difficult technical problems by seeking timely advice or assistance from technical support.
- Establishes preventative maintenance schedules and implements according to company specifications.
- Assigned other job responsibilities within scope of position and to meet business demands.
Skills, Knowledge & Expertise
Education And Qualifications
- Experience in a similar customer facing environment working to achieve customer service levels.
- Must have a recognised engineering qualification with post qualification experience in a support role.
Required Skills And Competencies
- Mechanically competent to a high standard.
- Understands local Health and Safety regulations and works within company guidelines.
- Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance.
- Is flexible and can prioritise, plan and monitor own activity, performance and progress.
- Possesses first class customer service and communication skills; written and oral.
- Logical trouble shooting skills and capability to isolate problems at PCB or component level.
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings.
- Understanding of AC/DC power distribution and digital/analogue circuitry.
- Must be available for on call (on some weekends).
- Must be able to work autonomously and with minimal supervision.
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication.
- Holder of a Drivers Licence.
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days.
- Company Car.
- Competitive company pension scheme.
- Ongoing training and development.
- Private medical insurance for all employees (enhanced membership can be purchased for other family members).
- Dental insurance for all employees.
- Life assurance.
- Income protection scheme.
- Employee assistance programme.
- Employee Wellbeing events and Mental Health First Aiders.
- Employee My Benefits portal offering extensive retail discount.
About Glory Global
Leaders in Customer Experience Automation. With a culture rooted in innovation, each day Glory's people are transforming our customers' businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people.
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that's how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
Entry Level/ Field Service Engineer Northwest London employer: Fiduciary Management Group
Contact Detail:
Fiduciary Management Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level/ Field Service Engineer Northwest London
✨Tip Number 1
Get to know the company inside out! Research Glory Global Solutions and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills match the job description and be ready to share examples of your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Entry Level/ Field Service Engineer Northwest London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant engineering qualifications and customer service experience to show us you're the right fit for the Field Service Engineer role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our values at Glory. Don’t forget to mention your mechanical competence and troubleshooting skills!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and provide solutions efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fiduciary Management Group
✨Know Your Equipment
Before the interview, make sure you have a solid understanding of the high-speed cash-handling equipment you'll be working with. Familiarise yourself with Glory Global Solutions' products and any common issues they face. This will show your technical competence and enthusiasm for the role.
✨Demonstrate Customer Service Skills
Since this role involves direct customer interaction, prepare examples of how you've successfully handled customer service situations in the past. Highlight your communication skills and ability to build relationships, as these are key to thriving in this position.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your logical troubleshooting skills and ability to work independently.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company aligns with your values, especially regarding teamwork and innovation.
