At a Glance
- Tasks: Provide technical support and troubleshoot hardware, software, and network issues.
- Company: Join a dynamic SME lender transforming real estate lending with cutting-edge tech.
- Benefits: Competitive salary, health insurance, pension, and opportunities for professional growth.
- Other info: Be part of a rapidly expanding company with a collaborative international team.
- Why this job: Gain hands-on experience and grow into Azure administration and IT project work.
- Qualifications: 1-2 years in IT support, problem-solving skills, and knowledge of Windows/macOS.
The predicted salary is between 27000 - 33000 £ per year.
We are a young, dynamic and rapidly growing SME lender. Backed by top-tier institutional investors, we are expanding rapidly across the UK and Europe. Our dynamic team is on a mission to transform real estate lending, underpinned by cutting-edge technology.
Why join our team? We believe we are a great company to work for. This is what you get as a member of our team:
- A hands-on role with genuine scope to grow into Azure administration, security and IT project work;
- Direct exposure to the senior IT and data team, with support towards relevant certifications;
- A focused, collaborative technology function where your work is visible across the business;
- A dynamic and international environment;
- Being part of a rapidly expanding company entering new product and market segments;
- Competitive salary, health insurance, pension and a discretionary bonus.
Your mission: As our IT Support Analyst, you will keep systems, devices and users running smoothly across the business. You will provide day-to-day technical support, working closely with the data and IT teams, and grow into wider administration, security and project work as the function develops.
Specific Responsibilities:
- Provide first/second-line support across hardware, software and network issues; log and resolve tickets via the internal IT ticketing system, maintaining clear documentation;
- Support and troubleshoot Windows and macOS devices, Microsoft 365, Teams, SharePoint and core business applications;
- Manage onboarding/offboarding: device setup, account provisioning and secure decommissioning;
- Support VPN/remote access and contribute to phishing awareness initiatives;
- Manage hardware inventory, procurement, repairs and vendor relationships; maintain shared drives and distribution lists.
Areas you'll grow into: Working alongside the senior IT and data team, you will take on more of the following as you develop:
- Microsoft Entra ID administration - accounts, permissions, group policies, conditional access and MFA/SSO (e.g. Duo Security);
- Endpoint monitoring via RMM (remote monitoring and management) tooling, antivirus/endpoint protection and response to patch and security alerts;
- Security compliance work and audit evidence gathering;
- Support for data team tooling (e.g. user-side Azure connectivity), escalating complex issues to the senior IT/data team;
- IT projects such as system upgrades, rollouts and process improvements.
About you:
- 1-2 years' experience in an IT support/service desk role;
- A practical, hands-on problem solver - comfortable diagnosing hardware faults, working through logs and learning unfamiliar systems with limited supervision;
- Solid working knowledge of Windows and macOS environments;
- Hands-on exposure to Microsoft Entra ID (formerly Azure AD) administration, or the aptitude to develop this quickly;
- Experience using ticketing systems for incident tracking.
IT Support Analyst employer: Fiduciam
Join our vibrant and rapidly growing SME lender, where you will have the opportunity to thrive in a hands-on IT Support Analyst role. With direct exposure to senior IT professionals and a collaborative work culture, you'll benefit from ongoing support for certifications and career growth while enjoying competitive salary packages and health benefits. Be part of a dynamic team that is transforming real estate lending across the UK and Europe, all within an innovative and international environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fiduciam values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fiduciam might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fiduciam!
✨Direct Apply to Fiduciam
Let's not forget to apply directly through the Fiduciam website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fiduciam.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fiduciam. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fiduciam
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
