Probate Executive in Mansfield

Why You’ll Love Working at Fidler & Pepper

At Fidler & Pepper, we believe legal advice should be built on relationships, not transactions. As an Employee Ownership Trust with over 100 years of heritage in the local community, we take a long-term approach — for our clients and for our people. We call it being a “lifetime lawyer”: supporting clients through life’s key moments while creating careers where our colleagues can grow, thrive, and stay. Our average length of service is over 7 years, with many colleagues having built long and rewarding careers at Fidler & Pepper — including several team members with more than 40 years’ service. That says a lot about the culture we’ve created: supportive, collaborative, down-to-earth, and genuinely people-focused. We work hard, trust one another, and care deeply about delivering a personal service to clients at what are often some of the most sensitive and important moments in their lives.

• Hybrid & flexible working
• 35-hour working week
• 31 days’ holiday including bank holidays (increasing with service)
• Birthday afternoon off
• Wellbeing days & personal development workshops
• Bonus scheme & competitive salary
• Career progression pathways and mentoring opportunities
• Supportive, collaborative team culture
• Charity events, socials and annual fun days

The role

As a Probate Executive, you’ll play a key role in supporting clients through what can often be one of the most difficult periods of their lives. Working as part of our supportive and collaborative Probate team, you’ll provide a high level of skilled administrative and client support, ensuring matters are progressed efficiently, accurately, and with genuine care and empathy throughout. This is a varied role where organisation, attention to detail and strong communication skills are essential. You’ll work closely with colleagues, clients, beneficiaries and external organisations to help ensure each matter progresses smoothly and clients feel informed and reassured at every stage.

Key tasks and responsibilities

• Corresponding with beneficiaries, financial institutions and other third parties to obtain accurate information and progress matters efficiently
• Supporting clients by providing clear, practical and empathetic guidance via telephone, email and in person
• Drafting detailed legal documentation, statements, estate accounts and probate-related applications
• Managing and progressing a varied workload, ensuring deadlines and priorities are effectively managed
• Working collaboratively with colleagues across the Probate team to ensure matters are handled accurately and professionally
• Providing a high standard of client care and communication throughout the administration process
• Supporting the smooth progression of cases by maintaining organised and accurate records using case management systems

What we're looking for

We’re looking for someone who is:

• Highly organised with strong time management skills
• Comfortable managing multiple priorities in a fast-paced environment
• A confident and professional communicator
• Compassionate and client-focused, with a natural ability to provide reassurance and support
• Detail-focused and able to produce accurate, high-quality documentation
• Able to work both independently and collaboratively within a team environment

Experience within Probate or Private Client work is advantageous, but equally important is the right attitude, empathy and willingness to learn and develop within the role. This role will be based at our Regent Street office in Mansfield town centre.

At Fidler & Pepper, we are committed to actively promoting and fostering an inclusive working environment, where everyone feels valued and we build relationships based on mutual respect and trust. In our community, employees are encouraged to contribute their unique perspectives and we strive to create a workplace where diversity is celebrated, embraced and embedded within our company values. Discrimination of any kind has no place within our company culture. We believe in creating a great place to work, as we know that a positive working environment helps us create a successful business. Happier staff give a better service, and a better service means happier clients. Fidler & Pepper supports every individual, providing the opportunity to develop in their career, thrive in their roles and reach their full potential within a supportive environment. Treating every employee as an individual is at the heart of Fidler & Pepper and we combine the business needs with the individual’s needs and ambitions. By doing this we create a working environment where everyone can apply the best version of themselves to their time at work.