At a Glance
- Tasks: Support clients through sensitive conversations and manage enquiries with empathy.
- Company: Join a growing probate service backed by a long-established legal firm.
- Benefits: Strong salary, bonus scheme, hybrid working, and structured training.
- Other info: Opportunity for growth in a supportive and inclusive environment.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Experience in consultative sales and strong organisational skills required.
The predicted salary is between 25200 - 30800 £ per year.
Final Duties is a growing specialist probate service owned by Fidler & Pepper Lawyers, a long-established legal business.
We are looking for an experienced Coordinator to join us at an early stage of that growth.
You will work alongside our existing Coordinator, helping us respond to more enquiries, improve the client journey and build a function that can grow with the business.
This is not an everyday Coordinator job as most of the people you speak to will have recently lost someone and may be overwhelmed by what they need to do next.
You will need to listen properly, explain things clearly and help them choose the service that is genuinely right for their circumstances.
You must be commercially confident, but never pushy.
What you will do
Initially, you will
- Respond to new enquiries by telephone and email.
- Manage quotes, follow-up and outstanding actions.
- Keep accurate records within Hub Spot.
- Make sure clients receive a prompt and supportive service.
- Learn our Grant Only and Full Administration services.
- Work closely with our existing Coordinator and Probate team.
As your knowledge and confidence grow, you will
- Conduct initial client consultations.
- Understand the estate and identify the appropriate service.
- Explain options and fees clearly.
- Manage Grant Only quotes from enquiry through to instruction.
- Qualify and progress Full Administration opportunities for the closing call.
- Help improve our scripts, systems and advisory process.
All enquiries are inbound. This is not a cold-calling role.
About you
You will have
- A strong record in telephone-based, consultative or advisory sales, normally gained over at least three years.
- The ability to build trust quickly and handle sensitive conversations with empathy.
- Good judgement and the confidence to recommend the right option for the client.
- Strong follow-up and organisational skills.
- Experience working towards conversion or revenue targets.
- Confidence using CRM systems and managing several active enquiries.
- The resilience to deal with grief, emotion and occasionally difficult conversations.
Experience in probate, bereavement services, legal services or supporting vulnerable customers would be beneficial, but it is not essential. Full probate training will be provided.
What we offer
- A strong base salary and non contractual bonus scheme
- A structured three-month training and ramp-up period.
- Warm inbound enquiries rather than cold calling.
- Hybrid and flexible working options available
- The backing and stability of a long-established legal business.
- Genuine opportunity to progress as Final Duties grows.
- Inclusion matters
At Fidler & Pepper, diversity and inclusion are at the heart of everything we do.
We celebrate individuality, support personal growth, and create an environment where everyone can bring their best self to work.
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Final Duties Client Care Coordinator in Mansfield employer: Fidler & Pepper Ltd
At Fidler & Pepper Lawyers, we pride ourselves on being more than just a law firm; we are a vibrant community that fosters personal and professional growth. Located in Mansfield, our supportive culture is complemented by flexible working options, generous holiday allowances, and a commitment to employee wellbeing, ensuring that our Legal Advisors can thrive while delivering exceptional service to clients. Join us for a rewarding career where collaboration and fun are at the heart of what we do.
StudySmarter Expert Advice🤫
We think this is how you could land Final Duties Client Care Coordinator in Mansfield
✨Get Involved in Law Societies
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✨Attend Career Fairs and Workshops
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We think you need these skills to ace Final Duties Client Care Coordinator in Mansfield
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Fidler & Pepper Ltd, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Fidler & Pepper Ltd and the specific role of Final Duties Client Care Coordinator. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Fidler & Pepper Ltd’s culture!
How to prepare for a job interview at Fidler & Pepper Ltd
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Fidler & Pepper Ltd.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Fidler & Pepper Ltd.
