Responsibilities
- In this role you will assist with the management of business issues and complaint investigations to resolution.
- Producing monthly and quarterly management information to support file checking.
- Obtaining mortgage letter and remedial actions data to communicate to teams every month.
- Adding remedial actions tasks to IO and issuing file check feedback to the FP teams.
- Managing the BQ inbox to allocate tasks.
- Ad‑hoc projects to support the Business Quality (BQ) Team Leader.
Trainee Business Quality Controller ( View Job Description ) in Cheltenham employer: Fidelius Group
Fidelius Group is an excellent employer, offering a dynamic work environment where creativity and collaboration thrive. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while fostering a supportive culture that values innovation and teamwork. Located in a vibrant area, our team enjoys a range of benefits including flexible working arrangements and a commitment to work-life balance, making it a truly rewarding place to build your career.
