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- Tasks: Support customers by investigating and resolving complaints with a focus on fair outcomes.
- Company: Join Fidelity, a company known for its commitment to quality service and customer care.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive learning environment.
- Why this job: Kickstart your career in a dynamic role that values curiosity and problem-solving.
- Qualifications: GCSEs in English and Maths, plus a passion for learning and communication.
- Other info: Opportunities for growth and development, with a start date in September 2026.
The predicted salary is between 800 - 1400 £ per month.
As a Resolutions Apprentice, you'll provide first line support to our customers, advisers, and members investigating and resolving complaints (products include ISAs, SIPPs, GIAs and Workplace Pensions). Reporting to the Team Manager in the Resolutions team, you will investigate, resolve, and respond to complaints (by phone and in writing) with a focus on delivering fair outcomes. The role is varied and provides a foundation for your career, including opportunities to shadow colleagues and participate in dedicated development time to build understanding of the business.
Responsibilities
- Provide first line support to customers, advisers, and members to investigate and resolve complaints.
- Investigate complaint cases accurately and document outcomes with a level of detail and quality that aims to exceed expectations.
- Identify and suggest process improvements to prevent future issues and improve customer experience.
- Support client‑facing improvements and influence the external perception of Fidelity's brand through quality service.
- Deliver customer care and excellent service in a timely manner, ensuring respectful and professional communication in written and verbal form.
What we look for / Qualifications
- We welcome applications from students from all educational backgrounds. If you're inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you.
- GCSE Grade 4 or above in English and Maths and a Further Education qualification (A Levels, BTEC, IB, etc.).
- Self-starter with motivation to study independently for the CISI Introduction to Securities and Investment Exam.
- Good computer skills (Word, Excel, PowerPoint preferred).
- Curious with an interest in problem solving and excellent verbal and written communication skills.
- Attention to detail and ability to build relationships with internal and external stakeholders.
- Right to Work in the UK and have lived in the UK for 3+ years.
- Available to join in September 2026.
We expect candidates to align with Fidelity's behaviours: Brave, Bold, Curious, Compassionate. All our people must be able to operate in accordance with our behaviours: Brave - Challenging the status quo, being accountable and speaking up; Bold - Acting with conviction, encouraging diverse thinking and keeping things simple; Curious - Learning to do new things in better ways and encouraging fresh thinking; Compassionate - Having empathy, caring for colleagues, clients & community.
Resolutions Apprentice in Tadworth employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolutions Apprentice in Tadworth
✨Tip Number 1
Get to know the company! Research Fidelity and understand their values, especially the behaviours they look for like being Brave, Bold, Curious, and Compassionate. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complaints, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to build confidence in handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that apprenticeship.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Resolutions Apprentice in Tadworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your problem-solving abilities and communication skills, as these are key for the Resolutions Apprentice role.
Showcase Your Curiosity: We love candidates who are inquisitive! In your written application, share examples of how you've approached challenges or learned new things. This will show us that you embody the 'Curious' behaviour we value.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use proper grammar and structure your thoughts logically. This reflects your attention to detail and ability to communicate effectively, which are crucial for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Resolutions Apprentice position. We can’t wait to hear from you!
How to prepare for a job interview at Fidelity International
✨Know Your Stuff
Before the interview, make sure you understand the products you'll be dealing with, like ISAs and SIPPs. Familiarise yourself with common complaints and resolutions in the financial sector. This will show your curiosity and problem-solving skills, which are key for the Resolutions Apprentice role.
✨Practice Your Communication
Since you'll be communicating with customers and advisers, practice clear and professional verbal and written communication. Try role-playing common scenarios with a friend or family member to build your confidence and ensure you can handle complaints effectively.
✨Show Your Curiosity
During the interview, demonstrate your inquisitive nature by asking insightful questions about the company and the role. This not only shows your interest but also aligns with Fidelity's value of being curious. Think about what improvements you might suggest based on your research.
✨Emphasise Teamwork and Empathy
Highlight any experiences where you've worked in a team or helped others. Being compassionate is crucial in this role, so share examples that showcase your ability to build relationships and support colleagues and clients alike. This will resonate well with the company's values.