Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Major Incident Management team and troubleshoot alerts in a dynamic environment.
- Company: Join Fidelity International, a global leader in financial services.
- Benefits: Comprehensive benefits package, flexible working, and support for your development.
- Why this job: Make a real impact by managing incidents and ensuring smooth operations.
- Qualifications: Experience with monitoring systems and a knack for problem-solving.
- Other info: Opportunity for career growth to become an Operational Duty Manager.
The predicted salary is between 36000 - 60000 £ per year.
The Operational Duty Analyst is part of the Global Major Incident and Problem Management team which sits within Fidelity’s Service Operations team. We operate on a 24x7x365 basis from our locations in the UK, India and China. We manage any interruptions to Fidelity’s services to minimise impact to business and to ensure the Major Incident Management process is implemented seamlessly and consistently. This is a set, shift‑based role which starts later in the day in the UK.
With a background and experience in specific systems (Moogsoft, ServiceNow), this role will initially provide support to the MIM team around Moogsoft alerts, OTP requests, vendor escalations, and support for all types of Minor Incidents. You will also be responsible for training up all ODMs in these systems, while you in turn will cross‑train to eventually become an Operational Duty Manager who can handle Major Incidents.
About You
Good under pressure, you are experienced with minor Incidents and understand the dynamic between them and how this interlinks with monitoring, alerting, critical system activities, controls and governance. You have an awareness of Problem and Change management and can understand the benefits of them and how they relate to Incident Management. You are not afraid to roll your sleeves up and get involved in troubleshooting alerts, potential issues, escalations and making recommendations for Major Incidents as well as eventually taking charge of Major incidents yourself.
Skills And Experience
- Understanding of monitoring and alerting systems (Moogsoft, SolarWinds etc)
- Understanding of ServiceNow – assignment groups, callout rotas and best practices as well as Incidents and Changes
- Experience/awareness of types of alerts and their ability to become a Major or Minor incidents
- Ability to co‑ordinate incident activity within and across teams, to ensure actions are completed within required timescales
- Good business awareness and an understanding of the impact of incidents and problems to FIL’s business.
- Ability to multi‑task and prioritise workload
- Ability to quickly identify any related changes which may have caused an incident which has impacted customers.
- Makes customer‑oriented decisions and shares great stories of exceptional customer service
- Understanding of priorities and setting of priorities
- Ability to communicate relevant information remaining mindful of the audience
Feel Rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
Operational Duty Analyst in Tadworth employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Duty Analyst in Tadworth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fidelity International on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management and problem-solving. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Moogsoft and ServiceNow, as these are key systems for the role. If you can demonstrate your knowledge during the interview, you'll stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operational Duty Analyst in Tadworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Duty Analyst role. Highlight your experience with monitoring systems like Moogsoft and ServiceNow, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to handle minor incidents and your understanding of incident management processes.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight examples where you've successfully managed incidents or resolved issues under pressure. We love seeing how you’ve made customer-oriented decisions in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fidelity International
✨Know Your Systems
Make sure you brush up on your knowledge of Moogsoft and ServiceNow. Familiarise yourself with how these systems work, especially in relation to incident management. Being able to discuss specific features or past experiences with these tools will show that you're ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled minor incidents in the past. Think about times when you had to troubleshoot alerts or manage escalations. Sharing these stories will highlight your ability to stay calm under pressure and your understanding of the incident management process.
✨Understand the Bigger Picture
Fidelity International values business awareness, so be ready to discuss how incidents can impact the business. Show that you understand the relationship between incidents, problems, and changes, and how effective management can benefit the company as a whole.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. During the interview, remember to tailor your communication style to your audience. Whether you're discussing technical details or customer service stories, being mindful of how you convey information will make a positive impression.
