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For Companies At a Glance
- Tasks: Lead the strategy for enhancing digital employee experiences through data-driven insights.
- Company: Join a leading financial services firm with a collaborative global culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a team that values innovation and employee engagement.
- Why this job: Make a real impact on employee wellbeing and productivity in a dynamic environment.
- Qualifications: Experience in digital workplace initiatives and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
About The Opportunity
- Job Type: Permanent
- Application Deadline: 30 June 2026
- Department: Enterprise Service Management
- Location: UK
- Reports To: Global Digital Employee Experience Lead
- Level: 6
We are proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - worldwide. So, join our team and feel like you are part of something bigger.
About Your Team
The Technology function provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. Enterprise Infrastructure Services are responsible for the day to day running of Fidelity’s IT solutions and services. We provide secure, reliable and accessible infrastructure on a global scale enabling employees (and customers), to work flexibly and dynamically whilst feeling supported and secure. Enterprise Service Management (ESM) is responsible for orchestrating the consistent, efficient, and secure delivery of internal services across Technology and other corporate functions. In a financial services organisation - where regulatory scrutiny, operational resilience, and cost efficiency are critical - ESM acts as the connective layer that standardises service delivery, enhances employee experience, reduces risk, and accelerates organisational productivity.
About Your Role
The Digital Employee Experience Insights Lead is responsible for shaping and delivering the organisation’s DEX Insights strategy, ensuring the organisation has a clear, trusted, and data driven understanding of how digital and technology services impact employees. The role focuses on measuring, analysing, and translating insight on employee productivity, digital friction, wellbeing, engagement, and experience, into governance benchmarks and outcome led improvement plans across the global digital employee experience. Operating within a highly regulated financial services environment, this role ensures that DEX insights are scalable, ethical, and compliant, and that they directly inform digital investment, service improvement, and experience design decisions.
Digital Employee Experience Insights Strategy
- Develop and own a forward-looking DEX Insights strategy aligned to business, technology, and people objectives.
- Define a scalable measurement framework covering experience, productivity, sentiment, and operational performance across all employee-facing digital and technology services.
- Benchmark the organisation’s digital employee experience against industry standards and emerging best practice.
- Establish outcome-based KPIs and success measures based on experience standards (including XLAs where appropriate).
- Embed KPIs within the appropriate organisational governance processes and forums and escalate KPI breaches and risks.
- Feed insights into broader Digital Employee Experience and Enterprise Service Management strategy and planning.
Experience Monitoring, Analytics & Insight
- Use digital experience monitoring, feedback, and analytics platforms to gain insight into employee journeys, friction points, and technology performance.
- Define, track, and interpret key experience measures, ensuring insights are meaningful at both global and local levels.
- Combine qualitative employee feedback with quantitative telemetry and service data to provide a holistic view of the digital employee experience.
- Proactively identify experience risks and improvement opportunities using insights, channelling these into structured improvement management processes, and prioritised in a data-driven way.
- Communicate and publish DEX metrics and insights to drive accountability for outcomes across teams.
Productivity, Wellbeing & Outcome Measurement
- Assess and articulate the impact of digital experience on employee productivity, efficiency, and time to value.
- Surface indicators of digital friction, cognitive load, and wellbeing risk linked to tools, processes, and ways of working.
- Partner with HR, People Analytics, and business teams to link DEX insights to engagement, attrition risk, and talent outcomes.
Tooling, Vendor & Governance
- Own and manage DEX Insights tooling and platforms, including experience monitoring, feedback, and analytics solutions.
- Manage vendor and internal partner relationships to ensure tools are scalable, cost-effective, and aligned to the DEX strategy.
- Work closely with the Enterprise Observability and Monitoring, Service Reporting, Data Services, and broader application and service teams, to align services, roadmaps, processes and activities to support the DEX Insights strategy.
- Deep dive into technical deliveries and blockers, taking a ‘hands on’ approach where required to support delivery of the Insights strategy.
- Ensure ethical, secure, and compliant use of employee data in line with regulatory, privacy, and risk and other governance requirements.
Stakeholder Engagement & Thought Leadership
- Lead global virtual and project teams to deliver the DEX Insights strategy and initiatives.
- Build strong relationships across Technology, HR, Operations, Communications, Finance, Risk, and Business Units to drive aligned, insight‑led outcomes.
- Act as the voice of the employee, championing real employee needs and experiences in day-to-day interactions and within formal project structures.
- Provide thought leadership for DEX insights, building skills, and a data-driven DEX-focused culture across relevant areas of the organisation.
- Communicate DEX insights, trends, and outcomes clearly to senior leadership, translating data into compelling narratives, actions, and accountability.
Planning, Decision Making & Scope
- Plan across a 12–24 month horizon, aligning DEX insight outcomes to Fidelity’s strategic direction.
- Resolve moderate to complex problems requiring conceptual thinking, judgement, and risk assessment.
- Make decisions that influence cross functional priorities and delivery timelines, escalating only when thresholds are exceeded.
Success Measures
- Clear, trusted view of global Digital Employee Experience health and trends.
- Demonstrable link between DEX improvements and productivity, wellbeing, and engagement outcomes.
- Improved prioritisation and ROI of digital experience investments.
- Increased confidence from senior leaders in insight led decision-making.
About You
- Proven experience leading digital workplace, employee experience, people insights, or experience management analytics initiatives.
- Strong understanding of experience measurement, digital channels, modern workplace technologies, and analytics platforms.
- Demonstrated ability to translate complex data into actionable insight.
- Data‑driven mindset with strong stakeholder management and communication skills.
- Knowledge of governance, risk, and regulatory requirements within complex organisations.
Digital Employee Experience Insights Lead in Tadworth employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Employee Experience Insights Lead in Tadworth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around digital employee experience.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names!
We think you need these skills to ace Digital Employee Experience Insights Lead in Tadworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Employee Experience Insights Lead role. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit!
Showcase Your Data Skills: Since this role is all about insights and analytics, don’t forget to emphasise your experience with data-driven decision-making. Share specific examples of how you've used data to improve employee experiences or productivity in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We want to see your personality shine through, so let your passion for digital employee experience come across!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fidelity International
✨Know Your DEX Insights
Before the interview, dive deep into the Digital Employee Experience (DEX) insights. Understand how they impact employee productivity and engagement. Be ready to discuss specific examples of how you've used data to drive improvements in employee experience.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've combined qualitative feedback with quantitative data to create a holistic view of employee experiences. This will show that you can translate complex data into actionable insights.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulatory requirements relevant to the financial services sector. Be prepared to discuss how you would ensure compliance while driving DEX initiatives. This shows that you understand the importance of governance in your role.
✨Engage with Stakeholders
Think about how you’ve built relationships across different teams in previous roles. Be ready to share strategies for engaging stakeholders effectively. Highlighting your ability to champion employee needs will resonate well with the interviewers.