At a Glance
- Tasks: Help customers solve problems and provide expert support across multiple channels.
- Company: Join Fidelity International, a leader in financial services with over 50 years of experience.
- Benefits: Enjoy a competitive benefits package, including pension contributions, private medical insurance, and wellness support.
- Other info: Work in a beautiful Surrey location with hybrid flexibility and great career development opportunities.
- Why this job: Make a real impact while growing your career in a supportive and dynamic environment.
- Qualifications: Customer service experience, excellent communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International: With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right.
Inside the Client Services team: Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
What you'll do: Your role and responsibilities include:
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
Experience in a customer service role, ideally in a corporate environment.
Excellent phone manner and verbal communication skills.
An appetite to grow your expertise through continued learning.
Strong listening skills and a customer-first attitude.
Comfortable using digital tools and eager to learn new systems.
A team-oriented approach and a genuine interest in helping others.
Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar.
A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
- Pension contributions: 10% employer-funded plus up to 3% matched
- Private Medical Insurance: comprehensive cover for you and your family
- Cycle to Work & TaxSaver tickets: save on your commute
- Free access to on-site gym & wellness support: prioritise your health
- Enhanced parental & family leave: support when it matters most
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
- Dynamic working options: hybrid flexibility for home and office balance
Customer Service Specialist — Hybrid, Career Growth in Tadworth employer: Fidelity International
Fidelity International is an exceptional employer, offering a supportive and dynamic work environment at our Kingswood Fields office in Surrey. With a strong focus on employee growth, comprehensive training, and a robust benefits package, we empower our Customer Service Specialists to thrive while making a meaningful impact in clients' lives. Enjoy the beautiful surroundings, on-site amenities, and a culture that prioritises well-being and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist — Hybrid, Career Growth in Tadworth
✨Tip Number 1
Get to know the company! Research Fidelity International and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to connect with you directly.
We think you need these skills to ace Customer Service Specialist — Hybrid, Career Growth in Tadworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any previous customer service experience and showcase your communication skills, as these are key to impressing us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how you can contribute to our supportive community. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved customer issues in the past. We love seeing candidates who take ownership and can demonstrate their ability to handle challenges with empathy.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Fidelity International
✨Know the Company Inside Out
Before your interview, take some time to research Fidelity International. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle queries with professionalism and empathy.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding the needs of customers, which is crucial for a Customer Service Specialist.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
