Business Management Technology Apprenticeship Programme in Tadworth

Enterprise Technology Services (ETS) provides a broad set of Technology services across Fidelity and beyond, ensuring that our business is safe and secure and that we deliver the best service to our employees and customers. Key areas include Global Cyber and Information Security, Technology Recovery & Resilience, Enterprise Data Value and Analytics, Architecture, Strategy and Process, Engineering, Enterprise Change and Project Management Office, Digital Technology and Artificial Intelligence, Infrastructure, Corporate Enablers Technology and Market Data. All areas are responsible for delivering secure, scalable, and innovative capabilities across Fidelity.

The purpose of this role is to provide effective support to the ETS Business Management team (which supports the ETS Leadership Team) to ensure the smooth running of the global department. This role will specifically support ETS on various communications, meeting organisation, global webinars and learning initiatives, data analysis/reporting and general administrative activities. You will work closely with many different stakeholders across ETS, as well as around the world.

Responsibilities

• Provide day to day support to the ETS Business/Vendor Management teams
• Observe and summarise key meetings/initiatives
• Produce and coordinate data and statistics to inform key decision making
• Support communication across ETS (including Zoom webinars, updates on global intranet site and Microsoft Teams channels)
• Build and maintain strong relationships across the department
• Engagement with Microsoft O365 services - Outlook, Excel, PowerPoint, etc.

What we look for

We’re looking for people who are interested in both the industry and the sector and who seek a career that will reward them in both job satisfaction and development. During your apprenticeship you will gain important insights and skills which will prepare you well for your future career, as well as learning from some of the best in the industry.

• A 'can do' mentality, with the ability to multitask and work under pressure
• Strong written and verbal communication skills
• Excellent planning, problem solving, organisational skills and attention to detail
• A keen interest in learning new things, with the ability to think outside of the box and suggest new ideas
• Good teamwork skills and not be afraid to ask for help

We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you. As a minimum requirement you’ll need to:

• Have achieved GCSE English and Maths (A-C or 4-9)
• Expecting to achieve 96 UCAS points at A Level or equivalent
• Have the Right to Work in the UK
• Have lived in the UK for 3+ years
• Be available to join us in September 2026
• Have good computer skills (knowledge of Microsoft Word, Excel and PowerPoint preferred)
• Have excellent communication skills

All our people must be able to operate in accordance with our behaviours:

• Brave - Challenging the status quo, being accountable and speaking up
• Bold - Acting with conviction, encouraging diverse thinking and keeping things simple
• Curious - Learning to do new things in better ways and encouraging fresh thinking
• Compassionate - Having empathy, caring for colleagues, clients & communities

At Fidelity International, we see our apprentices as a vital part of our business. We’ll provide the support and training you need to succeed while gaining a qualification. You’ll help us deliver world class services and become highly knowledgeable about our business. It’s a technological world — clients want to engage with us using creative websites, great apps, and first-class customer service, all supported by best-in-class technology solutions that keep their data secure. Fidelity is a technology-powered organisation where technology is at the heart of everything we do. We value a diverse workforce that drives different opinions and great ideas, leading to innovation, creativity and measured risk taking. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation about reasonable adjustments to perform at your best during the recruitment process and beyond.

Training and Development

Over your two-year apprenticeship programme, you will be based predominantly in our Surrey offices, where you’ll learn how our Business Management team contributes to making our organisation work seamlessly, and build your knowledge of the wider business. Your development will be underpinned by the best apprenticeship training and professional certified courses. We take on a select number of apprentices and you will be highly valued here, so your development is invested in from day one. Social and networking events will help you get to know our people and culture. You’ll be learning on the job, working to clear goals and understanding your own potential.

Fidelity International offers investment solutions and retirement expertise to more than 2.4 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first. We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people's differences are welcomed, encouraged and celebrated.

Our Values

All our people must be able to demonstrate affinity with the Fidelity core values: Integrity - Doing the right thing, every time and putting the client first; Trust - Empowering each other to take the initiative and make good decisions.