At a Glance
- Tasks: Lead the strategy for enhancing digital employee experiences through data-driven insights.
- Company: Join a leading financial services firm with a global impact.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Other info: Be part of a supportive team dedicated to innovation and excellence.
- Why this job: Shape the future of employee experience in a dynamic, tech-driven environment.
- Qualifications: Experience in analytics and a passion for improving employee engagement.
The predicted salary is between 55000 - 65000 € per year.
About The Opportunity
- Job Type: Permanent
- Application Deadline: 30 June 2026
- Department: Enterprise Service Management
- Location: UK
- Reports To: Global Digital Employee Experience Lead
- Level: 6
We are proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - worldwide. So, join our team and feel like you are part of something bigger.
About Your Team
The Technology function provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. Enterprise Infrastructure Services are responsible for the day to day running of Fidelity’s IT solutions and services. We provide secure, reliable and accessible infrastructure on a global scale enabling employees (and customers) to work flexibly and dynamically whilst feeling supported and secure. Enterprise Service Management (ESM) is responsible for orchestrating the consistent, efficient, and secure delivery of internal services across Technology and other corporate functions. In a financial services organisation - where regulatory scrutiny, operational resilience, and cost efficiency are critical - ESM acts as the connective layer that standardises service delivery, enhances employee experience, reduces risk, and accelerates organisational productivity.
About Your Role
The Digital Employee Experience Insights Lead is responsible for shaping and delivering the organisation’s DEX Insights strategy, ensuring the organisation has a clear, trusted, and data driven understanding of how digital and technology services impact employees. The role focuses on measuring, analysing, and translating insight on employee productivity, digital friction, wellbeing, engagement, and experience, into governance benchmarks and outcome led improvement plans across the global digital employee experience. Operating within a highly regulated financial services environment, this role ensures that DEX insights are scalable, ethical, and compliant, and that they directly inform digital investment, service improvement, and experience design decisions.
Digital Employee Experience Insights Strategy
- Develop and own a forward-looking DEX Insights strategy aligned to business, technology, and people objectives.
- Define a scalable measurement framework covering experience, productivity, sentiment, and operational performance across all employee-facing digital and technology services.
- Benchmark the organisation’s digital employee experience against industry standards and emerging best practice.
- Establish outcome-based KPIs and success measures based on experience standards (including XLAs where appropriate).
- Embed KPIs within the appropriate organisational governance processes and forums and escalate KPI breaches and risks.
- Feed insights into broader Digital Employee Experience and Enterprise Service Management strategy and planning.
Digital Employee Experience Insights Lead in Surrey employer: Fidelity International
Fidelity International is an exceptional employer, offering a collaborative work culture that prioritises employee support and growth. With a focus on innovation in digital employee experience, this role provides opportunities to shape impactful strategies while working in a dynamic environment that values flexibility and well-being. Employees benefit from a commitment to professional development and a strong emphasis on ethical practices within the highly regulated financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Employee Experience Insights Lead in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role. Keep it concise but impactful.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Digital Employee Experience Insights Lead in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Employee Experience Insights Lead role. Highlight relevant experience and skills that align with the job description, especially around data analysis and employee experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving digital employee experiences and how your background makes you the perfect fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've positively impacted employee engagement or productivity in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Fidelity International
✨Know Your DEX Insights
Make sure you understand the key aspects of Digital Employee Experience (DEX) and how it impacts productivity and engagement. Familiarise yourself with current trends in employee experience analytics, as this will show your passion for the role and your readiness to contribute.
✨Prepare Real-World Examples
Think of specific instances where you've successfully measured or improved employee experience through data-driven insights. Be ready to discuss how you translated those insights into actionable strategies, as this will demonstrate your practical experience and problem-solving skills.
✨Understand Compliance and Ethics
Since the role operates within a highly regulated environment, brush up on compliance standards relevant to digital services. Being able to articulate how you would ensure ethical practices in gathering and using employee data will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's DEX strategy and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
