Operating Model Design - Senior Manager

About the Opportunity

Job Type: Permanent Application Deadline: 31 March 2026

Job Description

Title Business Architect – ISS

Department Technology and Enterprise Services

Location London

Reports To Business Architect – ISS

Level Up to 6

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together – and supporting each other – all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger.

About your team

Investment Services and Solutions is one of the main business pillars and investment areas within Fidelity. It is going through a phase of rapid and substantial transformation of its business model as well as the Technology estate.

The Business Architecture team enable Fidelity’s strategic outcomes by collaborating with stakeholders to drive scalable, impactful transformation. The team works throughout the asset management life-cycle, leading and supporting on a range of initiatives.

The team provide strategic solutions across:

• Business Architecture: “the blueprint of our organisation”
• Strategy Definition: “what do we want to achieve”
• Operating Model Design: “the designs to deliver on the strategy”
• Delivery: “translating the ideas into delivery”

About your role

This role plays a crucial part in the development of and delivery of our strategy. In this role you will:

• Provide a view of how functions operate, enabling effective decision‑making and strategically align, accelerate and de‑risk change to our operating model
• Advise on challenges, gaps and areas of opportunity
• Develop and maintain a toolkit of methodologies and templates for business architecture and operating model design
• Develop vision statements and guiding principles to ensure clarity on the end goal
• Design organisational structures, roles and responsibilities and ways of working
• Define governance structures and frameworks
• Design location strategies, and models such as decentralised vs centralised, in‑sourced vs outsourced
• Design new and enhance existing business capabilities
• Outline how various functions interact and how services are delivered
• Collaborate with colleagues in architecture to define the technology architecture and data services
• Provide design governance, and oversight of TOM implementation activities
• Shape, influence and play a leading role in complex strategic initiatives
• Advisory on the Change portfolio, and creation of high‑level plans / roadmaps
• Strategic design oversight and advisory to the Steering Committee for projects / programmes

About you

You will be able to demonstrate that you have:

• Led the development of business architectures and operating models
• Extensive experience in the asset management across Investment Management, Operations and Distribution business
• Strong communication skills with different types and levels of stakeholders, including C‑suite, both internal and external.
• Proven ability to develop and execute enterprise‑wide change strategies, incorporating business and technology perspectives
• Effective leadership skills including negotiation, conflict resolution, influencing, bridge‑building and political astuteness as well as the ability to motivate and inspire others
• A good understanding of financial markets, products and organisations

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

As an international financial services organisation, we are in‑scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.