At a Glance
- Tasks: Shape and deliver an AI-powered digital engagement layer for employees.
- Company: Join a leading financial services organisation focused on innovation.
- Benefits: Comprehensive benefits package, flexible working, and support for your wellbeing.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Transform employee experiences with cutting-edge AI technology and make a real impact.
- Qualifications: Experience as a Business Analyst or Product Owner in digital platforms and AI solutions.
The predicted salary is between 60000 - 75000 £ per year.
About the Opportunity
Job Type: Permanent
Application Deadline: 10 June 2026
Department: Enterprise Service Management
Location: UK
Reports To: Global Digital Employee Experience Lead
Level: 4
About your role
The Digital Employee Experience Senior Business Analyst will shape and deliver an intelligent and innovative digital engagement layer, providing a single, AI‑powered front‑door for Fidelity’s employees to complete day‑to‑day tasks, and engage with organisational information, processes, and resources. This role aims to transform how employees engage with tasks and processes, placing AI‑powered, data‑driven, outcome‑focused experiences at the core. The role will work within a Scrum team, supporting the Digital Employee Experience Product Owner, and acting as a proxy for the Product Owner where required, with a focus on delivering incremental value at pace, while capitalising on new technologies. Following product management best practice, the role will tightly link employee needs, data insights, technology capabilities, and measurable business outcomes.
Product Delivery and Business Analysis
Within the Agile Scrum team, support the Digital Employee Experience Product Owner in driving and delivering towards the vision, roadmap, and prioritised backlog for the conversational AI engagement layer. Capture requirements and use cases for the Product, analyse dependencies, define processes, and identify blockers where needed to unlock development of the Product at pace. Ensure technical delivery and prioritisation aligns closely to the product strategy, value propositions, and success measures, supporting the Digital Employee Experience Strategy and wider organisational priorities. Balance short‑term delivery and value with longer‑term platform evolution, scalability, and product health.
AI‑First Experience Design
Shape a product that embeds AI as the default interaction model, leveraging conversational AI, agent orchestration, automation, and content intelligence to reduce friction in employee journeys, shift work from humans to AI where appropriate, and support overall pace of process completion across the organisation. Drive effective AI product development, anticipating the risks and dependencies to create an effective AI ecosystem, and supporting responsible and well‑governed AI adoption at scale. Partner closely with Enterprise AI, Architecture, vendors, and other stakeholders to ensure secure, scalable, enterprise‑grade AI adoption within the engagement layer.
Data‑Driven Transformation
Use quantitative and qualitative data (experience signals, usage analytics, feedback, journey metrics) to identify friction and unmet employee needs, drive prioritisation decisions, and demonstrate measurable improvements in productivity, satisfaction, and effort reduction. Translate complex insight into clear product decisions, trade‑offs, and outcome narratives for senior stakeholders.
Stakeholder Leadership & Alignment
Build strong, trusted relationships across Technology, Architecture, HR, Communications, Corporate Property Services, Risk, and other business units, to ensure clear alignment on priorities, shared accountability for outcomes, and consistent experience patterns across the firm. Work closely with teams managing underlying platforms which underpin the AI engagement layer (such as knowledge management platforms) to create integrated strategies, roadmaps, and consistency of DEX focus. Act as a strong, credible voice of the employee, anchoring decisions in evidence‑based needs.
Planning, Decision Making & Scope
Complete business analysis work packages, and make product and design decisions where appropriate, that influence cross‑functional delivery, investment prioritisation, and employee experience at scale. Resolve moderately complex problems through structured analysis, judgement, and risk assessment, escalating only when necessary. Balance competing demands while maintaining clear focus on outcome‑led delivery and strategic intent.
Success Measures
Visible progress at pace towards a coherent, AI‑first employee engagement layer that becomes the natural front door to administrative task completion at Fidelity. Faster time‑to‑value for new DEX capabilities through improved business analysis, product and delivery discipline. Clear linkage between engagement layer improvements and productivity, service effectiveness, and employee confidence.
About You
- Proven experience as a Business Analyst or Product Owner for complex digital platforms, AI solutions, and/or employee‑facing products.
- Strong understanding of digital experience platforms, conversational and AI‑driven interfaces, and modern workplace and intranet ecosystems.
- Demonstrated ability to use data to drive decisions, prioritisation, and change.
- Hands‑on Agile practitioner with experience working in Scrum teams operating at pace.
- Confident communicator, able to align senior stakeholders while working deeply with delivery teams.
- Comfortable operating in ambiguity, with a bias toward action, learning, and continuous improvement.
Feel rewarded
We’ll offer you a comprehensive benefits package, support your wellbeing and development, and provide flexibility in where and when you work.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in‑scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
Senior Business Analyst - Conversational Agent in Lower Kingswood employer: Fidelity International
Fidelity International is an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and development. As a Senior Business Analyst in the UK, you will have the opportunity to shape innovative AI-driven solutions while collaborating with diverse teams, ensuring your contributions lead to meaningful outcomes. With a comprehensive benefits package and a commitment to flexible working arrangements, Fidelity fosters an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst - Conversational Agent in Lower Kingswood
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can add value, especially in areas like AI-driven solutions and employee engagement.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Business Analyst - Conversational Agent in Lower Kingswood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with digital platforms and AI solutions. We want to see how your skills align with the role of a Senior Business Analyst, so don’t hold back on showcasing relevant projects!
Showcase Your Data Skills:Since this role is all about data-driven transformation, include examples of how you've used data to drive decisions in past roles. We love seeing quantifiable results, so if you can, throw in some metrics that demonstrate your impact!
Be Agile and Adaptable:We’re looking for someone who thrives in an Agile environment. Share your experiences working in Scrum teams and how you’ve navigated challenges. Highlighting your adaptability will show us you’re ready to hit the ground running!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Fidelity International
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI-driven interfaces and conversational agents. Be ready to discuss how these technologies can enhance employee engagement and streamline processes. Show them you understand the tech behind the role!
✨Data is Your Best Friend
Prepare to talk about how you've used data in past roles to drive decisions and improve outcomes. Bring examples of how you've identified friction points and made data-driven changes that led to measurable improvements. This will show your analytical skills are top-notch!
✨Agile Mindset
Since this role involves working within a Scrum team, be ready to share your experiences with Agile methodologies. Talk about how you've contributed to product backlogs and prioritised tasks in fast-paced environments. They’ll want to see you can keep up with their pace!
✨Build Relationships
Demonstrate your ability to build strong relationships with stakeholders. Share examples of how you've aligned priorities across different teams and ensured everyone is on the same page. This shows you’re not just a lone wolf but a team player who values collaboration.
