At a Glance
- Tasks: Help customers solve problems with professionalism and empathy across various channels.
- Company: Join Fidelity International in a supportive and thriving environment.
- Benefits: Enjoy competitive salary, private medical insurance, gym access, and flexible working options.
- Other info: Dynamic work culture with a focus on personal growth and wellbeing.
- Why this job: Kickstart your career with expert training and a clear development path.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25700 - 25700 £ per year.
About the Opportunity
Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
Responsibilities
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
Qualifications
- Experience in a customer service role, ideally in a corporate environment.
- Excellent phone manner and verbal communication skills.
- An appetite to grow your expertise through continued learning.
- Strong listening skills and a customer‑first attitude.
- Comfortable using digital tools and eager to learn new systems.
- A team‑oriented approach and a genuine interest in helping others.
Benefits
- Long‑term career stability and a clear development path.
- Pension contributions: 10% employer‑funded plus up to 3% matched.
- Private Medical Insurance: comprehensive cover for you and your family.
- Cycle to Work & Tax Saver tickets: save on your commute.
- Free access to on‑site gym & wellness support: prioritise your health.
- Enhanced parental & family leave: support when it matters most.
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services.
- Dynamic working options: hybrid flexibility for home and office balance.
Customer Services Representative in Lower Kingswood employer: Fidelity International
Fidelity International is an exceptional employer, offering a supportive and dynamic work environment in Kingswood, Surrey, where you can thrive as a Customer Services Representative. With comprehensive training, a clear career development path, and generous benefits including private medical insurance and wellness support, we prioritise your growth and wellbeing. Join us to be part of a team that values empathy and professionalism while helping customers navigate their financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in Lower Kingswood
✨Tip Number 1
Get to know the company! Research Fidelity International and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling queries primarily over the phone, try role-playing with a friend or family member. This will help you refine your communication style and build confidence for those customer interactions.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved customer issues in the past. This demonstrates your ability to take ownership and find solutions, which is key for a Customer Services Representative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Fidelity International.
We think you need these skills to ace Customer Services Representative in Lower Kingswood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Representative role. Highlight your relevant experience in customer service and showcase how your skills align with our values at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, emphasise your excellent phone manner and verbal communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can take ownership of their interactions and resolve issues efficiently. Share examples from your past experiences where you successfully handled customer queries or complaints, showing your empathy and professionalism.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Fidelity International
✨Know Your Stuff
Before the interview, make sure you understand Fidelity International's services and products. Familiarise yourself with common customer queries and how to address them. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your strong listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re fully present. This is crucial for a Customer Services Representative, as it reflects your ability to handle customer interactions effectively.
✨Show Empathy
Prepare examples from your past experiences where you've handled customer complaints or difficult situations with empathy. Highlighting your ability to connect with customers on a personal level will resonate well with the interviewers, as they value a customer-first attitude.
✨Be Ready to Learn
Express your eagerness to grow and learn new systems. Mention any relevant training or courses you've taken, and be open about your willingness to adapt to new digital tools. This shows that you’re not just looking for a job, but a long-term career with opportunities for development.
