Senior Business Analyst in London

About the Opportunity

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our ISS Delivery Technical Analysis team and feel like you’re part of something bigger.

About your team

The Investment Solutions and Services (ISS) Technology team is responsible for the design and delivery of all the technology solutions that come under Investment Solutions and Services which is comprised of Asset Management Operations, Investment Management and Distribution. We are responsible for the technology, operation, governance, and oversight of the ISS businesses including managing change, risk, and regulatory issues. Our teams play an integral role in the development and delivery of strategies as well as supporting the Corporate Enabler teams which include Finance, the Chief People Office, and General Council. Technology is evolving faster than ever and so are the skills needed to keep pace with the changes. We are critical to every part of the business and key to providing the best client experience possible bringing our wealth of knowledge, experience, and innovative thinking to our solutions.

About your role

As a Senior Business Analyst, you will lead a range of projects on the Charles River platform, working directly with stakeholders and focused primarily on Fixed Income and trading initiatives. Due to project demands in 2026, there is a significant change agenda, so there will be an opportunity from day one to make an impact. You will be expected to perform the following:

• Project Execution: Provide input into project timelines, estimation, action plans and risk management procedures. Ensure timely completion of work packages in line with project deadline and schedule. Act as a proxy customer facilitating open communication between the customer and development teams.
• Requirements Planning and Management: Work with Project Managers and Business Sponsors to agree on the Terms of Reference. Ensure that all stakeholders have a common understanding of what is being delivered. Ensure the set of High-Level Requirements proposed during assessment are still valid. Be self-sufficient in identifying and understanding business requirements/issues. Identify & escalate as appropriate, issues & instances where an agreed target or deadline is at risk or will not be met.
• Requirements Analysis and Documentation: Form part of the conversation with the Fixed Income Trading & Order Generation functions on their target operating model. Capture target business processes and carry out gap analysis. Identify requirements effectively and efficiently. Produce different forms of analysis documentation to an appropriate and agreed level of depth, resulting in concise easily digestible artifacts. Deliver presentation or workshop sessions on requirements to stakeholder groups. Regularly review and edit requirements, specifications, business processes, estimates and recommendations relating to the proposed solution, to ensure they are up to date throughout the life cycle of the project.
• Embedding: Support the Test function with knowledge that aids test scripting & execution, including handovers & walkthroughs. Work with the Test team to define defects, acceptable tolerances within various types of testing.

About you

Your key skills and experience will include:

• Fund Management and Fixed Income Instrument knowledge is essential, knowledge of OTCs a bonus.
• Exceptional knowledge of Charles River configuration, database structure and internal processes.
• Extensive business analysis experience with good attention to detail and ability to elicit unstated requirements.
• Must be able to work effectively as part of a team and build strong working relationships with other teams.
• Strong senior management level communication, client management and influencing skills.
• Strong customer awareness and business focus.
• Ability to analyse complex problems in a structured manner whilst working under pressure, whilst extracting the maximum value from user interaction.
• Strong design skills with the ability to simplify complex requirements and address all aspects of the requirement.
• Strong SQL skills (Oracle PL/SQL preferred) with knowledge of Relational Database Design.
• Proven experience with identifying and mitigating risk from change.
• Possesses excellent verbal and written communication skills; being clear and concise i.e. “speaking the user’s language”.
• Flexible with the skills and knowledge to ensure the delivery of change initiatives through the entire trade lifecycle.
• Self-starter mentality essential.
• Natural confidence, drive, and enthusiasm, with the ability to impart a sense of urgency to the respective business, operational and technology delivery teams.
• Knowledge of Agile methodologies.
• Experience working and delivering in a global environment.
• Experience working successfully with Investment, Distribution, Operations and Business Change functions in large organisations.
• Experience of working with Jira, Confluence and LeanIX tools beneficial but not mandatory.
• Experience of development with an understanding of Java, C# and Python beneficial but not mandatory.
• Knowledge of the Fidelity implementation of Charles River a bonus but not mandatory.
• Willingness to mentor & guide junior BAs a bonus but not mandatory.

Feel Rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.