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- Tasks: Lead the quality framework for complaint handling and ensure customer satisfaction.
- Company: A top financial services organisation in Kingswood with a focus on quality.
- Benefits: Comprehensive benefits package and hybrid working model.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Significant leadership experience in regulated environments and strong communication skills.
- Other info: Opportunity to foster relationships with operational teams and drive quality assurance.
The predicted salary is between 48000 - 72000 £ per year.
A leading financial services organization in Kingswood is seeking a Complaints Quality and Assurance Lead. This senior role is responsible for leading the quality framework for complaint handling, ensuring customer-centric outcomes while fostering strong relationships with operational teams.
Candidates should have significant leadership experience in a regulated environment, strong knowledge of quality frameworks, and excellent communication skills.
The position offers a comprehensive benefits package and a hybrid working model.
Head of Complaints Quality & Assurance – Senior Manager in Kingswood employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Complaints Quality & Assurance – Senior Manager in Kingswood
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a role like Head of Complaints Quality & Assurance. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of quality frameworks and complaint handling processes. We recommend practising common interview questions related to leadership and customer-centric outcomes, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your significant leadership experience and how it aligns with the role. Personalising your application can really make you stand out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate your interest in the role and remind them why you’re the perfect fit for leading their Complaints Quality and Assurance team.
We think you need these skills to ace Head of Complaints Quality & Assurance – Senior Manager in Kingswood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of Complaints Quality & Assurance role. Highlight your leadership experience in regulated environments and any relevant quality frameworks you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer-centric outcomes and how you can foster strong relationships with operational teams. Be sure to mention why you're excited about this opportunity at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Fidelity International
✨Know Your Quality Frameworks
Make sure you brush up on the specific quality frameworks relevant to complaints handling. Be ready to discuss how you've implemented these in previous roles and how they can enhance customer-centric outcomes.
✨Showcase Your Leadership Experience
Prepare examples that highlight your leadership skills, especially in regulated environments. Think about times when you’ve successfully led teams through challenges or improved processes, and be ready to share those stories.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to follow your examples.
✨Understand the Company Culture
Research the financial services organisation and its values. Be prepared to discuss how your approach to complaints quality aligns with their mission and how you can foster strong relationships with operational teams.
